App is not compatible with my phone. None of the links to external apps work. I wasted time getting off work to go to a site and not be able to pick up the truck because of this useless app. And I don't understand why you are unable to pick up a truck by sending your info by email. Makes the customer service center useless except for collecting reviews and telling you they can't do anything to set up a pick up. Don't even bother fixing this broken app, just find a secondary way to pickup a truck after hours. I will not change this review because of how useless customer service is to any issue.
I tried to use this app to pick up a vehicle before hours. I got to the step when I was required to verify my driver's license. The app failed to let me take a picture after pressing the button. Tried multiple phones. No luck. My advice, use the mobile website. It worked with no problems. It resembles the app, but it is fully functional.
Do not trust Uhaul. We ordered a 26' truck a month ago. Just got a message, less than 48 hours ago ....they overbooked and we won't have a truck to move with today. We had to pay $1500 more on a last minute service. This App is useless just like the company.
This app is garbage. It's simply a browser, and when you turn off the screen all your progress are lost. It's adding complexity rather than refusing it. Also, as an Android developer myself, I think this app is made by kindergarten kids. Shame!
App crashes whenever I try to update my info. Not good for a self pick-up. Fortunately an employee was available to help me get my truck the old fashioned way. Waste of time on Android.
This app has serious problems with navigation. For example, if you use the built in customer service chat you can not navigate away to find info they require ... like reservation number. If you do the app doesn't let you use the chat feature because you have an active session.... but you can't get to it anymore. If you start the pickup process and navigate away you can't complete the pickup. Calling a store is still the best option.
Performance improvements and bug fixes.
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