4.6
1.01K reviews
100K+
Downloads
Content rating
Everyone
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About this app

MyBlue is your personalized online member account that makes understanding and using your health plan simple. And with the MyBlue app, it's easier than ever.

The MyBlue app makes it easy to:
· Find, understand, and use your benefits
· Review your claim details with guidance on next steps
· Get personalized care options that fit your unique needs
· Access your pharmacy tools to review and refill your medications
· Instantly access your digital member ID cards, and add them to your wallet
· Use Well Connection* to connect virtually with medical and mental health care providers
· Send secure messages to Team Blue Member Service or talk to us using chat
· View your provider information and your visit history

With your plan in your pocket, you can stay on top of your health from anywhere, at any time.

*Features available based on your plan/benefits. Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.
Updated on
Jun 2, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
1K reviews
a b
March 26, 2025
I can't book an appontment because the app keeps crashing. The UI is poor. It's way too hard to find an in-person provider (it almost seems like they're trying to push virtual care on you - it that because it's cheaper for them to cover?) I've been trying to find somebody to fill a super basic prescription for weeks and I keep giving up because this app makes it so hard to find care.
1 person found this review helpful
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Blue Cross and Blue Shield of Massachusetts
March 31, 2025
Hi there, we'd like to help you access the in-person provider information and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS
K F
February 15, 2025
I can't even get into the app right now. When I try to open it, it allows me to use my fingerprint and appears to be loading, then it stays on the login page, requiring me to enter my username and password. Even after entering that info, it removes the password from the screen and still doesn't load or produce any error message. Just a non responsive loop. Will be uninstalling if not fixed soon. Garbage app 🗑 👎
4 people found this review helpful
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Blue Cross and Blue Shield of Massachusetts
February 18, 2025
Hi there. We apologize for the inconvenience and would like to help you with this. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS
Neat
January 18, 2025
It's always been so EXTREMELY difficult to lookup prescription drugs in this app, or it was just never included. Then, FINALLY, they recently added the Medication Lookup Tool to the app, but since this recent update, it's no longer included! I don't get it?! Prescription drugs are a huge part of Medical, yet the app doesn't include this feature. Also, there's no Contact form. Why even have the app, if you have to call BCBS for everything anyway?!
2 people found this review helpful
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What’s new

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:

· Accessibility and screen reader updates
· Bug fixes and continuous improvements to our app experience

Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

App support

Phone number
+12165070191
About the developer
Blue Cross and Blue Shield of Massachusetts, Inc.
VinayKumar.MadugulaVenkata@bcbsma.com
101 Huntington Ave Ste 1300 Boston, MA 02199-7611 United States
+1 630-303-6754

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