BCBSMA MyBlue Member App

Blue Cross and Blue Shield of Massachusetts

About this app

MyBlue is your personalized online member account that makes understanding and using your health plan simple. And with the MyBlue app, it's easier than ever.

The MyBlue app makes it easy to:
· Find, understand, and use your benefits
· Review your claim details with guidance on next steps
· Get personalized care options that fit your unique needs
· Access your pharmacy tools to review and refill your medications
· Instantly access your digital member ID cards, and add them to your wallet
· Use Well Connection* to connect virtually with medical and mental health care providers
· Send secure messages to Team Blue Member Service or talk to us using chat
· View your provider information and your visit history

With your plan in your pocket, you can stay on top of your health from anywhere, at any time.

*Features available based on your plan/benefits. Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

Ratings and reviews

I can't book an appontment because the app keeps crashing. The UI is poor. It's way too hard to find an in-person provider (it almost seems like they're trying to push virtual care on you - it that because it's cheaper for them to cover?) I've been trying to find somebody to fill a super basic prescription for weeks and I keep giving up because this app makes it so hard to find care.

I can't even get into the app right now. When I try to open it, it allows me to use my fingerprint and appears to be loading, then it stays on the login page, requiring me to enter my username and password. Even after entering that info, it removes the password from the screen and still doesn't load or produce any error message. Just a non responsive loop. Will be uninstalling if not fixed soon. Garbage app 🗑 👎

It's always been so EXTREMELY difficult to lookup prescription drugs in this app, or it was just never included. Then, FINALLY, they recently added the Medication Lookup Tool to the app, but since this recent update, it's no longer included! I don't get it?! Prescription drugs are a huge part of Medical, yet the app doesn't include this feature. Also, there's no Contact form. Why even have the app, if you have to call BCBS for everything anyway?!

What’s new

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:

· Accessibility and screen reader updates
· Bug fixes and continuous improvements to our app experience

Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at [e-mail].