BCBSMA MyBlue Member App

Blue Cross and Blue Shield of Massachusetts

About this app

Our MyBlue App is a simple and secure way for Blue Cross Blue Shield of Massachusetts members to manage their health care.

Our app is the most convenient way to stay informed about your plan when you need it. It connects you securely to your health plan information when you need it. With a simple tap, you can connect to your claims history, recent prescriptions, and financial accounts balances.
To use the app, you must register using your member ID that is located on your member ID card.
Key features of the app include:
• A digital ID card, that can be emailed, printed and saved to your phone
• Access claims activity and details
• Doctor information and visit history
• Medication information and refill dates
• Find doctors, dentists, and hospitals
• Secure, HIPAA compliant access to video doctor visits using Well Connection for medical and mental health care*
• Connect with member service or our nurse care line
• View information for dependents under 18
• Phone numbers and driving directions to hospitals, pharmacies and doctor offices
• Financial account balances, such as a Flexible Spending Accounts (FSA), Health Reimbursement (HRA), or Health Spending Account (HSA)
• Plan and benefit information
• A tool to look up medication coverage
• A secure message center and in-app notifications
• Ability to submit for your fitness and weight loss claim online
• Ability to view a historical summary of your claims for the past 2 years
• Specify your communication channel preferences and details
• Access to your 1099 tax forms
• Elect or update your Primary Care Provider during standard business hours
• Medicare PPO Blue users may now use the app to add, elect, or change their Provider of Choice during standard business hours
• Digital access to Medical, Dental and Vision ID cards
• Ability to pay your health insurance premium bill for direct pay users
• Live chat with customer service from your secure MyBlue account

*Features available based on your plan/benefits.
*Please note that Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

Ratings and reviews

Searching for a specialist, the filtering is extremely slow and tries to load results everytime you check a criterion and will clear out your selected filters if you tap into a doctor's page and return to the list. It also doesn't allow me to copy/paste any text, so I can't compile a list of doctors in a note app, and I can't even take a screenshot for future reference. And emailing the results appears to disregard the filters entirely. Just another barricade to healthcare.

Fine when/if it works. I can see easily where I want to navigate to or what I'd like to use... It just never stops "loading" the entire page will be there with a never ending loading wheel in front of it preventing use. Have to force close and start again, but always at some point somewhere it just gets stuck stating it's loading. New to this company but not impressed so far, app is buggy, and I never receive responses to email questions about my coverage either. 😑

This app is horrible. Consistently underperforming at best. Unacceptably slow transition from screen to screen. Login credential retention is hit or miss on a good day and this includes finger print mode. Face recognition is a joke. My 10 year old daughter could develop a more effective app. Developers...you should be ashamed of yourselves. Do your job.

What's new

To improve your app experience, we perform regular updates to fix bugs, improve performance, and add new features.

This update includes the following features:
-Improvements to performance, scalability and security

Our goal is to deliver a faster app and we’re continuing to make updates and value your feedback. Have a question about the MyBlue app? Send us a note: [e-mail]