
a b
I can't book an appontment because the app keeps crashing. The UI is poor. It's way too hard to find an in-person provider (it almost seems like they're trying to push virtual care on you - it that because it's cheaper for them to cover?) I've been trying to find somebody to fill a super basic prescription for weeks and I keep giving up because this app makes it so hard to find care.
1 person found this review helpful
Blue Cross and Blue Shield of Massachusetts
March 31, 2025
Hi there, we'd like to help you access the in-person provider information and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS

K F
- Flag inappropriate
- Show review history
I can't even get into the app right now. When I try to open it, it allows me to use my fingerprint and appears to be loading, then it stays on the login page, requiring me to enter my username and password. Even after entering that info, it removes the password from the screen and still doesn't load or produce any error message. Just a non responsive loop. Will be uninstalling if not fixed soon. Garbage app 🗑 👎
4 people found this review helpful
Blue Cross and Blue Shield of Massachusetts
February 18, 2025
Hi there. We apologize for the inconvenience and would like to help you with this. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS

Neat
It's always been so EXTREMELY difficult to lookup prescription drugs in this app, or it was just never included. Then, FINALLY, they recently added the Medication Lookup Tool to the app, but since this recent update, it's no longer included! I don't get it?! Prescription drugs are a huge part of Medical, yet the app doesn't include this feature. Also, there's no Contact form. Why even have the app, if you have to call BCBS for everything anyway?!
2 people found this review helpful