Brightspeed Internet

Connect Holding II LLC, dba Brightspeed

About this app

For former CenturyLink internet customers and new Brightspeed internet customers: Meet the Brightspeed Internet app—everything you need to manage your Brightspeed account from virtually anywhere. All you need is the username and password associated with your account to get started.

Check out these great features:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services and upgrade your Internet speed (where available).
• Manage your settings.
• Troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, see the status of your order, find out if there is an interruption to your internet service.
• Plus, so much more.

Do more with Secure WiFi features (available on compatible Brightspeed modems):
• Set parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Ratings and reviews

All I need to do is configure the dang modem, and this stoopid app has me trying to jump through a ridiculous number of hoops to get there, finally concluding with telling me that some part of their system is not cooperating, and suggesting that I can use a computer to do it with an ethernet cable following the instructions that came in the install kit. Only the single bit of paper that came with it only mentions the CenturyLink app, which led me to this app, and nothing else. :-(

Would rate zero stars if I could. This app never works. It always says it is experiencing technical difficulties. I also find it very difficult to navigate their website as well. It is very aggravating because it seems the only way to reach anyone from this company is through messaging. It is extremely difficult to sign in and pay my bill, and then they want to slap an additional $20 on my next bill and say my payment was late. They are literally charging more money for their own mess ups. 😡

This app is terrible. You guys make it hard for people to get connected when they don't pay extra for the technician install. Ran around in circles for a day until I got everything set up correctly and secured, with no help from brightspeed. Even bright speeds web interface doesn't perform like it should and makes the UI frustrating. You guys need to work on improving things if you want to keep in business.