Thought it sounded like a great idea for getting in contact with customer services via chat session however it took hours for them to reply and no alert when they had done so. They closed my tickets as I hadn't responded in time. The chat feature has now disappeared. Haven't worked out any other uses for the app. VIP never has any rewards.
Truly awful to type into and use as a point of contact for support. Keyboard has no predictive typing and types over one line. Constantly fixing spelling mistakes. But seems only and most direct way to contact someone away from a call.
This app use to have an amazing feature in it where i could live chat customer services on the app and slowly work through my problem in my own time. They have removed this feature, the VIP feature is interesting but i used this app for making my life easier. i was on hold for 45 minutes which kind of ruined my evening...
VIP is a great idea in theory but in reality, it's a complete waste of time because it's impossible to get tickets for anything even when you check the app every day. You'd have more chance if Sky randomly contacted customers. Just gets your hopes up for nothing. And it's another insult promoting Sky Go Extra when it doesn't actually work properly. Expect more from such a big company.
When will Sky realise that the VIP section, while maybe well intentioned, is completely counter productive. Everything is always already booked, so rather than feeling VIP, it just leaves you feeling disappointed and let down. This needs a rethink.
I have gave Sky a 4 star just because of the VIP which I am a Black member.I do not think it's a fair way to reward long service members.I am retired and watch the app all the time and still can not get a tkt so a better way would give me a choice of a sky product and let me have it free (Sky Soundbox will do)and take me off the VIP reward scheme all together.Please Sky do this and you will keep was customer's. Thanks I happy customer most of the time
More choice, more flexibility and more value. In this release, you can now manage your Sky Sports subscription and Gold, Platinum and Black Tier Sky VIP customers can Remote Record exclusive See It First previews so they never miss a thing.
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