My Sky | TV, Broadband, Mobile

Sky UK Limited

About this app

"With My Sky, you can join our free loyalty programme, Sky VIP directly from your mobile. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it.

Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, on your mobile, anytime.

Key features:
• Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards.
• View and manage your Sky services, and see the offers and upgrades available to you.
• Check and pay your bills, view your future costs, and change your payment details.
• Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you need to.
• Find out what you'll need to know before you can book your Home Move and contact us through the app.
• Keep an eye on your broadband speed and usage.
• Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
• Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card.
• Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides and contact a Sky expert right there in the app.

The new My Sky App is here and gets a fresh look and feel to make your experience smoother and easier and better reward your loyalty. Now, you can manage all your accounts – broadband, TV, home phone and mobile – all in one app.

If you have Sky mobile:
Activate your SIM now, directly from your phone.
Check your mobile allowances and track your minutes, texts and data usage.
Control services like roaming, spending caps.
Choose how much extra you’d like to spend outside your plan with a spending cap.
Manage your family’s allowance and usage with Family Plan.
See your monthly plan cost, allowances, contract term and upgrade date.
Check your balance and top up easily on Pay As You Go.
Buy a Data Add-on in a few taps.

If you have Sky broadband, Sky TV or any Sky TV and Broadband bundle:
Check your broadband, TV and home phone package details.
See your latest bill amount, plus view previous bills and upcoming charges.
Manage your Direct Debit details and make a payment for your tv and broadband packages.
Check your service status and enable SMS notifications for issue updates.
Track and amend your order or appointment date easily.
Receive all our offers and news through Sky VIP, your loyalty program.

Broadband, TV, home phone, mobile customers, loyalty program members can also view our helpful FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.

The My Sky app. Your Sky world your loyalty program in the palm of your hand."

Ratings and reviews

TERRIBLE !!! I don't know what sky have done to this app, but I haven't been able to sign into my account for months. Always getting an error message saying to try again later or its the wrong details. I've been with Sky for years and the app was useful to check your account make payments and to enjoy the perks of being a sky customer with the rewards. I havent used any rewards for months as I can't access my account !! Customer services were useless and didn't have any idea what was wrong....

This app could be better. I have an online account which constantly directs me to the app but the app does not deliver the goods. Most frustrating of recent is accessing and claiming weekly rewards via coupons. Coupons can only be redeemed at Superstores and I have to travel to redeem. Over the last few weeks I have not been able to access coupons or redeem due to a fault with the app. This is not acceptable and should be addressed promptly.

it's a slow app, good for checking your bill and upcoming payments slowly and checking prize draws. Trying to upgrade your phone or add products however, painfully slow and when it comes time to actually giving them money, you best have a physical card or details on hand because if you tab out to your banking app to get the details it resets all your progress and you have to start again, even after a credit check. Sky services have really gone down hill.