CAINIAO - 让集运转运更简单

菜鳥

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About this app

CAINIAO APP由阿里巴巴旗下菜鸟网络开发，支持淘宝、天猫、拼多多、京东等大型网购平台包裹合单。
随时随地轻松集运、一目了然管理跨境网购的包裹！覆盖美国、澳洲、加拿大香港、新加坡、马来西亚、日本市场

• 更快捷—中国寄美国空运最快5个工作日送达，晚必赔，包裹送货上门无需自提
• 更优惠—新用户送空运免首重优惠券，免费体验5日达空运服务
• 更方便—使用菜鸟专属集运仓地址下单，享受更优惠购物价格，想买啥就买啥
• 更划算—自营仓库90天免费仓储，多包裹到仓后一起合单，免费提供拆包降抛服务省运费
• 更安全—包裹破损丢失必赔付，最多赔付5000元货值，阿里巴巴集团出品，安全有保障，不用担心丢货问题
• 更省心—提供专属一对一客服管家，保障包裹从购买到收货全链路专人服务

Ratings and reviews

Can't receive the ID verification code login, and My package keeps being incorrectly classified as 'Sensitive Goods,' even though it does not contain any liquids, electronics, or magnets. the customer service is completely useless, classified my package as sensitive goods without checking.

This app has gotten a lot worse since they started using AI customer service. I can still reach a person but it takes several rounds of the AI not understanding what I'm saying. I never felt this frustrated when I was using Cainiao two years ago.

Very horrendous app and of course it's from China. I pick west then it shipped to east for no reason and now i can't even get my package. Service was terrible, not only are the agents useless, i can't even understand what they saying most of the time. Waste both my money and my time. App is buggy and can ruined your whole experience. Fix your app pls. Highly recommend you to avoid it as much as possible.

What’s new

1. 應用程式圖示換新，更新活動樣式帶來全新感覺。
2. 首頁全新改版，版面更合理，視覺更清爽。
3. 修復已知問題，優化效能，操作更流暢絲滑。