CAINIAO - 让集运转运更简单

菜鳥

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About this app

CAINIAO APP由阿里巴巴旗下菜鸟网络开发，支持淘宝、天猫、拼多多、京东等大型网购平台包裹合单。
随时随地轻松集运、一目了然管理跨境网购的包裹！覆盖美国、澳洲、加拿大香港、新加坡、马来西亚、日本市场

• 更快捷—中国寄美国空运最快5个工作日送达，晚必赔，包裹送货上门无需自提
• 更优惠—新用户送空运免首重优惠券，免费体验5日达空运服务
• 更方便—使用菜鸟专属集运仓地址下单，享受更优惠购物价格，想买啥就买啥
• 更划算—自营仓库90天免费仓储，多包裹到仓后一起合单，免费提供拆包降抛服务省运费
• 更安全—包裹破损丢失必赔付，最多赔付5000元货值，阿里巴巴集团出品，安全有保障，不用担心丢货问题
• 更省心—提供专属一对一客服管家，保障包裹从购买到收货全链路专人服务

Ratings and reviews

Been using it for a while now. But recently changed the delivery address. That by itself is fine. But I have some parcels that were already in delivery when it happened and all got sent back when it arrived because it had the wrong address although when they were shipped the address was correct. All fixed by an entire morning of back and forth between all the individual sellers that I ordered from, not detrimental but extremely annoying.

Zero stars I was recommended this app to consolidate my packages in China and get them forwarded to the UK. After I picked the most expensive delivery fee with least amount of time (7 to 12 days) waited for 12 days, I was told that the package is still in China it had not left the country and they cannot do anything but monitor. they cannot refund or recall the package. As a comparison I ordered something from China that delivers to the UK and had it with me within 7 days. do not use!

Been complaining about their inefficiency for a year and they still haven't changed. Warehouse got my items dirty and it takes forever to get compensation. Customer service is extremely frustrating because they always direct the problem to a different department and get back days later through email. They don't even give case numbers, so when you have multiple complaints, they often get mixed up, and you have to repeat the entire conversation from scratch.

What’s new

1. 應用程式圖示換新，更新活動樣式帶來全新感覺。
2. 首頁全新改版，版面更合理，視覺更清爽。
3. 修復已知問題，優化效能，操作更流暢絲滑。