Call Crm

Qhance Technology Solutions

About this app

CallHub CRM is a call-management CRM for education and admissions teams. It helps call-centre agents, counsellors, and department heads capture
enquiries, handle calls with full context, and move students from first enquiry all the way to admission — from one mobile app.

Note: CallHub CRM is a tool for organizations. You sign in with an account provided by your institute or company. It is not a public sign-up
app.

WHY TEAMS USE IT

Smart call management
• See who's calling before you pick up — the app recognises the number and shows the matching lead.
• Log every call in seconds: outcome, duration, notes, and next follow-up.
• A quick in-call pop-up lets you capture a brand-new caller as a lead without leaving the call.

Leads & enquiries
• Create and edit enquiries with a full detail form — contact, course interest, source, qualification, and more.
• View a complete profile for each lead, with the full interaction timeline.
• Search, filter, and keep your pipeline organised by stage.

Follow-ups
• Never miss a callback — see today's and overdue follow-ups at a glance.
• Log follow-ups with mode, sentiment, summary, and the next action.

Admissions & students
• Convert an eligible enquiry into an admission with a guided KYC form.
• Record fee payments and track balances.
• Browse student records and their admission details.

Dashboard & reports
• A live dashboard of key numbers and your conversion funnel.
• Reports for enquiry volume, conversion, counsellor performance, source effectiveness, and revenue.

Role-based access
• Everyone sees only what their role allows — from call agents and counsellors to department heads and admins.
• Super Admins can switch between departments to see the right data.

BUILT FOR REAL CALL WORK
CallHub CRM runs quietly in the background so it can detect calls and bring up the right customer at the right moment, then get out of your way.
Your data is protected by role-based access and encrypted communication with your organization's server.

PERMISSIONS
To manage calls, the app uses phone-state and call-log access to detect calls and match the caller to a lead, a display-over-other-apps pop-up
to show CRM context during a call, and notification access for call and follow-up alerts. It can also read call recordings made by your phone's
dialer so they can be linked to the right CRM call. The app does not track your location and contains no ads.

Questions? Contact us at [e-mail]