
Davorin Lučić
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I am not able to register as a new user, therefore my kid can't use her newly bought Canyon smartwatch. Getting back really generic message - "Registration failed". Otherwise, looks good.
Perenio IoT spol. s r.o.
December 24, 2025
Hello! Yesterday, there were some brief connection issues, and we’re really sorry for the inconvenience. Our team is already working on major improvements to prevent this from happening again. Everything is running smoothly now, so you can use the app without any interruptions. For further inquiries, feel free to contact us: support@canyon.eu

Karolina L.
After few days of working the app decided to remove all added devices and "hello, add them again!" My children are at school now so I can't add and I can't message them. NOT RECOMMENDED APP and would never buy another cayon watch!
1 person found this review helpful
Perenio IoT spol. s r.o.
January 14, 2026
Hello! Thank you for your review. Maybe 2 accounts were created? So that we can better understand the issue you are experiencing, could you please contact the online support chat https://canyon.eu/user-help-desk/ or write us support@canyon.eu and indicate the email from the account, serial number or IMEI. Our specialists will help you.

Carmen Petre
Functionalities not working: remote reboot didn't work from the start. Now, after 2 weeks of working good, all the commands are failed due to the server unresponse, the watch appears not connected in the application for no reason.
Perenio IoT spol. s r.o.
September 30, 2025
Hello! Thank you for your review and for bringing this to our attention. So that we can better understand the issue you are experiencing, could you please provide us with more details? Please contact the online support chat https://canyon.eu/user-help-desk/ or support@canyon.eu and specify the model of your watch.