
Davorin Lučić
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I am not able to register as a new user, therefore my kid can't use her newly bought Canyon smartwatch. Getting back really generic message - "Registration failed". Otherwise, looks good.
Perenio IoT spol. s r.o.
December 24, 2025
Hello! Yesterday, there were some brief connection issues, and we’re really sorry for the inconvenience. Our team is already working on major improvements to prevent this from happening again. Everything is running smoothly now, so you can use the app without any interruptions. For further inquiries, feel free to contact us: support@canyon.eu

Carmen Petre
Functionalities not working: remote reboot didn't work from the start. Now, after 2 weeks of working good, all the commands are failed due to the server unresponse, the watch appears not connected in the application for no reason.
Perenio IoT spol. s r.o.
September 30, 2025
Hello! Thank you for your review and for bringing this to our attention. So that we can better understand the issue you are experiencing, could you please provide us with more details? Please contact the online support chat https://canyon.eu/user-help-desk/ or support@canyon.eu and specify the model of your watch.

Milan Djukic
It receives voice messages, but can't send. It has a great potential, but the programmer has a lot more to do. Those waveforms of the voice messages are an image, not the actual one. Sometimes I receive a notification about voice message from my kid, sometimes not, although I have completely disabled battery restrictions for the app. Please, let that programmer "heat up his chair". Don't just make the app partially working and then leave.
1 person found this review helpful
Perenio IoT spol. s r.o.
February 17, 2025
Hello! Thank you for your feedback. We are always attentive to comments and wishes of our users, they help us to make the app better. We have passed your comments to our development team so that they can take them into account in the future. For further inquiries, please feel free to contact us: support@canyon.eu