CareBridge

CareBridge Health

About this app

CareBridge offers a patented Electronic Visit Verification (EVV) solution for personal care services, home health services, and health plan care managers. Originally launched in 2009, CareBridge has spent more than a decade refining our technology through multiple statewide rollouts. Our EVV solution includes four modalities (mobile app, beneficiary-based tablet, telephony/IVR, and fixed device) along with additional functionalities and customizations to support ease of use, efficient capture of real-time data, integration with additional data sources, and advanced real-time reporting and analytics. Our technology is fully compliant with the 21st Century Cures Act and also includes a large number of features and capabilities that go well beyond the minimal requirements of the 21st Century Cures Act.

CareBridge provides electronic access to caregiver schedules, allows caregivers to check in and check out for visits in real time, and enables caregiver documentation of care plans and observed changes in member conditions. The application functions regardless of whether the user has data access at the time of the visit. CareBridge collects time and location for the caregiver only explicitly upon check in and check out. No location or time data is polled by the application and CareBridge has no passive access to user information.

Ratings and reviews

This app is better than others I've used. Up until this last update it was alright. I love the check boxes; I just wish there were more options. A way to distinguish if we are doing night cares, day cares or lunch or supper would be nice. This last update really messed up where the clients sign. It went from moderately bad to horrible. Many clients have trouble with dexterity and can't sign in such a small space. Anyone would have trouble signing in that small of a space.

Lags terribly. A lot of technical issues due to lagging creates double entries, doesn't send/save. Having to redo record entries of notes, unable to complete check off lists, and needing to cancel all doubled or more entries due to lagging problems anytime of the day. I give it a one star because software program is organized well.

Does not let you clock in and out properly if in a location with spotty service. Also need to have signature to clock out, which is not ideal if switching back and forth from services and guardian is not around. Difficult to edit times when there was clock in and clock out error due to spotty service. Not happy w the app at all.