Princess Cruises

Global Experience Innovators

About this app

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard.

Before you arrive, use this app to:

- Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps
- Make dining reservations at our main dining rooms and specialty restaurants
- Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package
- Book shore excursions for each port day of your cruise
- Learn about onboard activities, events, and view detailed deck plans
- Book a treatment or salon service at the Lotus Spa


Once onboard, connect to our ship's MedallionNet wifi so you can:

- Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package)
- Complete the required Safety Essentials steps before setting sail.
- Explore the ship and get navigation instructions to venues and points of interest
- Locate shipmates in real-time and get navigation instructions to them
- View and bookmark onboard events and activities for each day
- View, make, and manage dining reservations
- Get help 24/7 via CrewCall chat
- View and book shore excursions
- Track onboard spending and package redemption statuses in real-time and much more!

We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Ratings and reviews

This app is.. not fantastic. Doesn't work half the time before the cruise. Error messages are confusing. On the cruise, it's OK, but still gives errors.. bookmarking events works like.. half the time. .. and you can send messages to your party on the cruise but... Why don't you have notifications??? That seems like an obvious thing to have.. otherwise you need to check the app all of the time to see if you got a new message. Ugh. Do better.

Location tracking for your party and shipmates is very cool and works well. Ordering food & drinks is much slower in the app than by room phone or in person, sometimes taking over an hour. Login, setup, and settings absolutely sucks, much of it really not usable and requires tech support to complete. Lots of errors when trying to save/process requests.

Some features are nice, but the directions feature avoids elevators sometimes, and the wifi is just not good on the ship. I had to log in about 4 times for a 7 day cruise, which was also annoying. App refuses to show photos while in port, also annoying. Folio has no breakdown for on ship purchases. Overall, it's just a mediocre to a terrible app. I would prefer not to use it at all if there was any good alternative, but that's just not the case.

What's new

We’ve added some new features. You can now make traditional dining reservations from the app.

We are continuously monitoring your feedback and releasing updates. To ensure you have the latest features and improvements, please turn on automatic app updates in your settings.