Princess Cruises

Global Experience Innovators

About this app

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard.

Before you arrive, use this app to:

- Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps
- Make dining reservations at our main dining rooms and specialty restaurants
- Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package
- Book shore excursions for each port day of your cruise
- Learn about onboard activities, events, and view detailed deck plans
- Book a treatment or salon service at the Lotus Spa


Once onboard, connect to our ship's MedallionNet wifi so you can:

- Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package)
- Complete the required Safety Essentials steps before setting sail.
- Explore the ship and get navigation instructions to venues and points of interest
- Locate shipmates in real-time and get navigation instructions to them
- View and bookmark onboard events and activities for each day
- View, make, and manage dining reservations
- Get help 24/7 via CrewCall chat
- View and book shore excursions
- Track onboard spending and package redemption statuses in real-time and much more!

We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Ratings and reviews

Very user unfriendly despite having been created years ago. You only need to compare it with the apps of other cruise lines. I'm a Platinum member but I hate this app. Example: not able to purchase WiFi packages for companions. Not able to set the payment method for others in the family to use the same payment method (credit card), not able to see what packages you have purchased.

So glitchy and not user friendly. You can't select or unselect boxes that are clearly made to be checked/unchecked. When searching for shore excursions, every time you select one to get more details, you have to start restart the search. There's no way to just go back to the original search results. The layout isn't intuitive. You have to search for information that should be easily accessible, like booking details, onboard credits, etc.

This is the worst app I have ever encountered. You are asked to enter all of your pre-boarding info; contact info, emergency contacts, photo, passport, etc. You enter your contact info, and go to the emergency, and hit "complete" and find everything you've put in is gone. After a few dozen attempts I call, and was told to try again later. Well five days later, and 100 attempts, still no go. Then you try to make dining rsvp's and it says all is booked. Excursions are impossible. Horrible.

What’s new

Updates for Plus and Premier packages.