nes ng
- Flag inappropriate
- Show review history
not easy to navigate the apps. QR code doesn't work very well too. Got an update from the apps developer that the QR Code is for the link to download the apps. Navigating the apps is not easy. I need find the carpark location first then search for the charger number on the charger to match it on the apps in order to manually activated the charging. Why can't just scan the QR code to activate the charging? A lot of room for improvement. I think because of this everyone review is apps not working.
ComfortDelGro Corporation Limited
1 November 2022
Dear Nes, Thank you for your feedback. Are you referring to the QR code on the charger? If yes, the QR will lead to the download of the CDG ENGIE EV Charging App. We would appreciate it if you could email support@cdgengie.com so that we can better address your concerns to enhance our services.
Allofatso
Plug in and use app to start and it indicated charging, came back discovered it did not charge car but app indicated charging - tried to stop charging on app but would not stop, tried calling support but no one picks up. Very bad and scary to use
ComfortDelGro Corporation Limited
5 February 2024
Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail? Please contact us at support@cdgengie.com.
Calvin Ong
- Flag inappropriate
- Show review history
Cannot see if charging is complete in the app. Rates are far too high for a slow charger. 7.4kw for $0.57? SP ac43 is only $0.59. Ac43 charging is 5-6 times faster than 7.4kw and it only cost $0.02 more.
ComfortDelGro Corporation Limited
25 July 2023
Dear Calvin, Thank you for your feedback. For AC charging, the vehicle does not provide the charger with the battery State of Charge (SoC). This is something that may be implemented in the future but is not available at this point in time.