
A Google user
the previous app was better. the pop up will tell the wait time unlike this version. the ui interface was much cleaner and sensible to navigate. also previously it is smart enough to allow me to book a trip from the last place i took a taxi to. no such option even when i go to my history, i can only view and the app does not accept that as my current location. you copied the wrong version of the China Didi app. their first version was preferred by their users, this version was well disliked.
14 people found this review helpful

A Google user
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Not a bad app, not a good app. Functional much of the time, but often glitchy and with gaps, server errors and drops, lags and slow updating of taxi locations, and too frequently I'm not getting the calls/notification when my taxi arrives. Other issues with communicating with drivers via booking or the call function. My own evidence for the app's mediocrity is how often I have to call the Comfort phone line to sort things out.
5 people found this review helpful

Geoffrey Brown
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Getting "oops! You're offline!" for the past week. Tried reaching out to customer service (no response) and uninstalling/re-installing the app. Nothing seems to work, so I guess leaving 1-star reviews are the new ways to request customer service. Edit: I was using a VPN on my phone that seemed to be the cause. App works okay when I turn it off.
21 people found this review helpful
ComfortDelGro Corporation Limited
May 10, 2021
Dear Mr Brown, thank you for alerting us to this matter and we are sorry for the inconvenience caused. We are looking at rectifying this problem in future versions of our app. Thank you for your kind understanding.