
Cori W.
Has ads. Stupidest booking app ever! Don't use in a hurry. Whats the point of favorite destinations but you can't use them in future? 90% detects wrong pickup location and when you want to edit pickup it automatically goes to the destination field. No other app does this! So if you're in a hurry and not paying attention, it is near impossible to delete once taxi arrives. If autopay, you need to call customer service and after a long list of questioning they refund in 3-5 working days.
6 people found this review helpful
ComfortDelGro Corporation Limited
February 28, 2024
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.

Andrew
Works some of the time. Pairing doesn't always work and is overly difficult to find a working QR code in the cab. There is no way to turn off promotion/advertising notifications. There is no way to find past/currently active promo codes if you've dismissed the notification. First impressions of the app UX is overly complicated, "Pay for Hail" must mean something locally, but as an outsider this is completely unclear that you need to go through there to pair with the ride.
1 person found this review helpful
ComfortDelGro Corporation Limited
January 10, 2025
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.

Alexis Zhao
Horrible app, constantly saying payment failure even though the same card has been working for days. Wasn't able to find rides at airport and when it did, (allegedly) told me and the driver different door numbers and call function wasn't working so I got a no show charge. Overall, if you are visiting, use Grab instead. This app is a joke.
ComfortDelGro Corporation Limited
March 14, 2025
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.