It works about as expected. Save your pickup locations, book cab and get update on when the cab will be arriving, including the driver's contact info and cab number. Most functions are well suited in the UI and nothing felt over complex. My main issue is that it does not work when my device BT tethered, which doesn't make much sense - how much bandwidth and ping does the app need?
The app design is fairly presentable with the basic features which enable to do the market norm. It would not pretty useful when booking at peak hours, tea break hours, lunch hours and etc. Not able to inform the users if all taxi drivers are busy or not. Maybe should provide a update to inform the taxi frequencies within the zones. Should review on the coordination between the taxi drivers and the app.
taxi services in singapore really suck. They are in scarcity, even those that are available for hire can refuse to pick passengers that do not go to places that they wish to go. They do not have the right to complain about how Grab and Uber are taking their jobs away.
App is quite good. Easy to save favorites and nice to get info on driver and estimated wait time. Shame though it left me with server error message late at night. Reverted to calling direct which works fine. Overall good app and recommended for quickly getting a taxi in Singapore.
can be better.... use it fairly regularly but the menus are not very smart and most of the needed features are buried or hidden at least 2 to 3 clicks away from. home page which is annoying unless you enjoy treasure hunt whilst desperately trying to run
Disappointed twice, the eta was not accurate. A 4-6 min wait became an over 10 mins wait, double the initial estimation. And according to drivers, they are unable to key in an eta beyond 6-8mins. Would appreciate more honesty from comfort, being the market leader whose eta used to be more accurate than the other apps despite offering less discounts. The only edge seems to be gone now. One more area of improvement: you may wish to add text function within the app so that commuters can communicate with drivers more easily instead of the traditional call function, the tracking of location is also less accurate & friendly compared to the grab app.
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