Kiley Dix
The mobile check deposit is absolutely worthless. I've been able to get it to work MAYBE once in the 4-5 years I've been with CEFCU. The lighting doesn't matter, it never works. The FAQ on the website doesn't help and doesn't give helpful or relevant information. I'm not sure what the purpose of the app is if you end up having to go to the location to deposit the check anyway.
Thank you for providing feedback on the CEFCU Mobile Banking App. We are sorry to hear you have issues with Mobile Check Deposit. We will share this with the appropriate department.
A Google user
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When I first tried to install this app two months ago, every time I tried to open it, it only failed. After my initial complaint, within the next two weeks I got an email asking, and then shortly after it worked fine. Even if the phone doesn't initially work for your phone (mine is a Samsung J3 Star), they'll make it so the app will work for you.
9 people found this review helpful
I apologize you are experiencing issues downloading the app. *An update is now available for download in the Google Play Store which should correct this issue. If you continue to experience this issue after updating to the newest version, please contact 1.800.633.7077.
Dana Allen
Hit or Miss, my most frequently used feature is the MyPay. This is an extremely convenient tool for transferring money. However, I would say every 2 out of 5 attempts is met with an error. Occasionally, the MyPay page is not available at all. Overall, the app meets my needs. As a daily user, it does cause some frustration when I'm on the go jumping from my carrier's network to various WiFi connections.
6 people found this review helpful
Hi Dana, so sorry to hear of your struggles! Your comments will be passed along to the Electronic Services team. Please try uninstalling and reinstalling the app to fix the glitch, and if that doesn't work please call us so we can help at 1.800.633.7077, ext. 37030. Thanks!