![](https://play-lh.googleusercontent.com/a/ACg8ocKdcC91DM59rY_J83uf-nVx-ooGzudwR_sEa0jX5J3fCBClRg=s32-mo)
Brianna Zurek
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My initial experience was disappointing, and I left a review that reflected that. However, in less than 24 hours, they reached out and refunded me for the service I wasn't able to use. Other than the canceled service mix up, it was an easy process to get started. My prescriber was also very easy to talk to and professional, so I hope she is acknowledged. Overall, would use again if I needed to.
Cerebral Inc.
June 20, 2024
Brianna, thank you for taking the time to update your review and share your experience with Cerebral. Should you have any additional questions or concerns, please do not hesitate to reach out to us at reviews@cerebral.com!
![](https://play-lh.googleusercontent.com/a-/ALV-UjWEUU4vT_KVHzvm9_6XnaTGowuumqe0QJlM0IKurEE2OHKD09FYgw=s32)
Cindy C.
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They have amazing physiologists and psychiatrists. They are very attentive and seem to want to help you to get better. Service good. The app and website could really use a lot more work!! It is slow, buggy, and constantly -freezes if you have to send a message though the app. Some of the settings get erased: -forgets your login settings (have to enter repeatedly or have to regularly setup alternate login options over and over) -doesnt always update when you have an unread message.
7 people found this review helpful
Cerebral Inc.
March 13, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@cerebral.com. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXhzpUD6-MGnHfDinrqjTDKKkEiWOu42sLJT_0JsbvhtuQp_HMe=s32)
Amanda Reddick
The people I worked with were great. All my complaints are with the app. The only reason it's getting 2 stars instead of 1 is because of the staff I worked with. Messaging freezes up, I was constantly having to restart the app just to use messaging. The "assignments" are always the same assignments. It never gave me new stuff to learn. Even though I completed it, I still am receiving "you need to complete your first medical assessment" email prompts.
5 people found this review helpful
Cerebral Inc.
February 24, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@cerebral.com. Thank you.