SSEMPEBWA IVAN
It is a good app but still has a lot of work to make it more functional and reliable. The app downtime is too frequent, the issues keep resurfacing after the technical team has done their best so that leaves a worry in the mind but also response time to some issues is too much rendering services unavailable yet they are important. As a suggestion, I think for someone to see their float balance or see performance records, there's need to enter the pin for verification as a security measure.
21 people found this review helpful
ChapChap Tech
July 26, 2024
Dear Ivan, we appreciate your thoughtful suggestions. It is our goal to continuously make Chap Chap user-friendly, convenient, and secure for all our users.
Alwani peterson Logale
I had changed by phone due to screen issues,now logging in to another phones dennies me the entry, and when i check the number, it says its registered, then i have my phone number and my correct pin, and i insert the correct otp sent, then why on earth would i be dennied entry into my own account.
3 people found this review helpful
ChapChap Tech
October 10, 2024
Dear Peterson, we kindly request that you contact us at 0323002828 so that we can assist you in updating your account to a new device, ensuring you can resume operations without any issues.
John Odk lo'Amuge
The app is fair, but but they should adjust time of operation, Mobile money works best in evening hours especially here in Kampala, we expect make profits, but this is the time the app is dead. More, Float addition should be automated including weekendz we are tired of sending our clients away due to lack of Float ๐. Guys seriously improvement needed ๐๐
44 people found this review helpful
ChapChap Tech
October 11, 2024
Dear John, thank you for sharing your insights. Our app operates daily from 6 am to 12 am, covering peak transaction hours. However, we are considering potential adjustments to the operating schedule. In terms of float automation, we are actively working on expanding options for float top-ups to further improve accessibility