
Sylvia Nantume
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The response team support is bad.We can not top up float easily for an emergency and later spend 2 hr's withoutt being given attention, no response at all. Up to now I have not been credited and suported yet there can no other means of communication.
5 people found this review helpful
ChapChap Tech
August 31, 2026
Hello Sylvia, we sincerely apologize for the delay in crediting your account. We understand how critical timely float top-ups are. Your account was later credited. If you have not received the funds, please confirm so I can follow up with Finance. You can also reach us on +256326809600.

Waali Phone repair
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Worst application, because after updating it ,it can't be working offline even on airtel as it was when it was new i think their target was to attract people to join their global system, and they don't want to know that this is used by many people from the village where there's no WiFi, imagine you haven't any data on your SIMCARDS mtn/airtel, and you see client want airtime, withdrawal, deposit,..... so you have to load Mbs/data of 250ugx/500ugx, imagine your commition is 25,29???????
8 people found this review helpful
ChapChap Tech
July 13, 2026
Hello Waali, thank you for sharing this valuable feedback with us. We’re glad to hear that you find ChapChap easy to use and enjoy the convenience of accessing MTN and Airtel services in one platform. We appreciate your suggestion about offline access and will continue working on improvements to serve you better. Thank you for choosing ChapChap.

sselumaga Herbert
Downloaded the app payed the registration fee and submitted the kyc documents, the money was deducted from my account and they told me I will be licensed in 48 hours, till now nothing has been done yet, they only show me that my documents are unde review, delayed WhatsApp responses which also solve nothing apart from asking my chapchap agent number. Improve, I can't recommend anyone apparently.
4 people found this review helpful
ChapChap Tech
August 17, 2026
Hello Herbert, we sincerely apologize for the delay. We receive several registrations, and each account must go through verification and licensing. Your details are in the pipeline and will be worked on. Alternatively, reach us via in-app chat with your details or call us (+256326809600) directly for further inquiries. We appreciate your patience.