
Geoff Johnson
It's hard to tell how much is the app and how much is the website it is based on as both are terrible. User feedback is almost non-existent, if it feels you made a mistake entering information it doesn't tell you the problem, it just kicks you out, tells you it didn't work and starts the process over or does nothing. It is the opposite of intuative. Exceptionally frustrating.
2 people found this review helpful
ChARM Health Apps/MedicalMine
November 18, 2024
Hi Geoff Johnson,
Sorry for the inconvenience. Could you please share more details with support@charmhealth.com or from the "Contact us" section in the app so that we can assist you better

Jonathan Toshio Lee
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All EHR/PHR apps fulfill the same purpose, yet each one's layout, UX, and nomenclature differs wildly from its counterparts. This app is no different, but it also fails to load properly when I relaunch it after a period of inactivity. The app prompts me for a PIN, but after entering it a "something went wrong" error message appears. The only way I've found to resolve it is to clear the Charm mPHR app from my phone's Recent Apps screen and launch it fresh, which is very annoyingb
9 people found this review helpful

Gabe Janke
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Overall a great app. however I have noticed that in the Engagement section, the messages portion in the menu is no longer there, what happened, I can't communicate with my provider anymore. Please resolve this problem.
ChARM Health Apps/MedicalMine
March 31, 2025
Hi Gabe Janke,
Thank you for writing to us. The sections that are seen on the PHR are configurable by the Practice. If you are not seeing the "Messages" section, the practice would have configured its settings to do so. We would request that you contact the Practice directly for any further assistance.