The update makes it impossible to back out and remove selected tickets if you don't like the seat choices. I had to clear cache and data then resign in to purchase tickets for the correct movie and lost my first two choices on seats. I loved this app until this change.
I think it's ridiculous that you can add past rewards. They only give a you a 5 minute window to add purchase. HUGE flaw. For other rewards they allow you to add with a receipt, the recepit has a transaction code. Get with the times cinemark.
Although I really like Cinemark this app is another story. I spent over $150 and nothing was recored...no purchase..no points..nothing. Only the 100 points you get when you register! Very disappointing!
I loved this app until today! It keeps telling me that my network isn't working and it's offline and to try again but everything works on my phone except for this app! I updated it to see if it would help but nothing! I am so disappointed!
1. The app will NOT save my payment information, meaning I have to enter my credit card every time I buy tickets. Being a frequent user, this has gotten to be extremely tiresome. (This is also true of the website, and when I attempted to contact customer service about the problem, they gave me instructions for how to save the card, which didn't help me at all because the function simply does not work.) 2. There is no way to open up the cart directly when buying tickets. In the case of reserve seating, this means the only way to delete tickets for one show is to select them for a different show to be able to go to the cart and delete the initial selection there.
App has just sucked lately. Third movie that it said error when I turned off cinemode at the end of the movie. Won't let me refill my card in app and only works to actually process purchases half the time. Used to be one of my favorite tools and now it's crap.
We’re making the Cinemark Theatres app better with the following updates:
• Enhancements to the showtime views and purchase process.
• Bug fixes.