5.73K reviews
Content rating
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About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.
Updated on
Mar 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Device or other IDs
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

5.65K reviews
David Abramson
January 16, 2024
Terrible. Registered a watch, but could add the serial number. Ended up registering again the web. Thought I'd use it to access the manual...nope, it won't load. Now several weeks later, the app won't get past the splash screen. You don't need the app. But would be nice if it worked and didn't waste my time (which I tracked on my nice new citizen watch 😉).
12 people found this review helpful
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Tom Bachur
March 14, 2024
I have over 25 Citizen watches. The previous version of this app worked perfectly. This new version is trash, and that's being generous. It locks up at the opening splash screen. If I can ever get past that, I have a couple of new watches to add. This app will not allow me to "Submit" my registration - the button is grey'd out and I can not find an entry that is incomplete. Overall, this app is just a dismall failure. Citizen - I hope this is not an indication of what is to come!!!
5 people found this review helpful
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Justin Thielman
January 7, 2023
App was a little clunky, I clicked to send the email authorization code, got the email, clicked the "Activate Account" link in the email, and the app didn't do anything. I reloaded the app and went through this process another two or three times before giving up and logging in with my Google account instead. That worked first try, and then registering was super easy. Love my new watch!
14 people found this review helpful
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What's new

Edit and remove watches from your collection
Upload a copy of your purchase receipt
View video setting instructions
Improved search and tag scanning
Updated registration process
Log out functionality