4.47K reviews
Content rating
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About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.
Updated on
Dec 17, 2020

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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4.47K reviews
Michael G
May 15, 2022
I looked how to register online to no avail. The app was worse. The photo register option did not work. The serial number option did not work. The last option worked but then I was unable to attach a photo of the sales receipt. It wasted my time. Reading older reviews it seems the company has no intention of fixing the problem. Nice watch. App and Service F-.
13 people found this review helpful
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Blake Cupp
April 25, 2021
Was hard to add my watch to the app. The watch scanning feature doesn't work. Tried all possible camera angles flash on and off etc. Could be because the case is stainless and it's hard to see the model, case and serial number in the first place. The tag scanning feature didn't work either. Tried that probably 10 times as well. Added my watch manually after 45 mins. After I was able to add it it's been smooth sailing ever since. Overall is a good app.
34 people found this review helpful
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Karl Lemaitre
February 9, 2021
Fortunately, after reading some of the other 1 star reviews I didn't waste a whole lot of time getting it to work. In my case, I was able to scan the box on the second try, but after that I got stuck in a loop. The app wanted to send me an activation email - ok fine so far, but clicking on the link in the email sent me to the website. Going back to the app, left me in the same place _ the app wanting to send an activation email. Gave up, went to the website, registered my watch there.
26 people found this review helpful
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What's new

• Updated warranty settings to include CZ Smart watch
• Minor performance enhancements to improve overall experience based on user feedback