My Citizen

Citizen Watch America

About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

WATCH SCAN
Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

SETTING INSTRUCTIONS
Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

WARRANTY INFORMATION
Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

SUPPORT
You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.

Ratings and reviews

I'm just going to echo what others have said.None of the links work to get instructions for my watch. There was no manual with the watch. Instead, it said to go to this worthless app. First, I had to figure out which number was the serial number. It was hard to read the serial number. The whole registration process was difficult and ultimately unsuccessful. Asked for personal information before registering. Uninstalling this app after this review.

After purchasing the Citizen Ecodrive promaster radio controlled watch, I downloaded the App and set up my watch. The App never works it just gets to "You are already logged in". no further. My watch time now says different times on the hands and digital portion. Absolutely no way to get it to work. The App was a great help, but it is a Data hole at this point. You would think spending so much on watches, they would work correctly and easily. I have tried uninstall everything. Please fix!

All I want to do is set my watch. Tell me why I have to jump through 50 different hurdles just to change the time on it. Why do I have to register it? So mutch to do with such a bad interface, didn't get my confirmation email for 10 minutes and despite registering the watch I still cannot figure out how to set it because it gives me an error message. I just paid hundreds to get the watch dude! If I could give it zero stars, I would.

What’s new

Bug fixes and improvements