My Citizen

Citizen Watch America

About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

WATCH SCAN
Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

SETTING INSTRUCTIONS
Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

WARRANTY INFORMATION
Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

SUPPORT
You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.

Ratings and reviews

two problems make this very hard to use: 1. no images. I think it's trying to show me watches I might like but there are no images. I've registered my watches and there are no images for them either. 2. now it acts like it's the first time I've used the app, asks for my email like I need to login to send me a code. when I click "send code" it says "you are already logged in" but I can't go anywhere!

wow! I am not sure what they did recently, but they sure jacked it up badly. I can no longer open up the app, as it stays on the opening screen. when I try to log in it says that I'm already logged in and I cannot go any further. I've tried logging in on my Apple tablet, and I got a verification code for that. fortunately I can use the Apple tablet to look at my details for my watch collection. but Android systems are not working at all with this app. they need to fix this quick!

Garbage app. Constant SSL or other errors when trying to pull up a watch manual and that's if you can even get into the app. Now when I try to get into the app it's stuck at asking me for my email to send a verification code to. When I put in my email it says "you are already logged in" and I can't do anything except for close the app... Reinstalled, cleared cache/data, same issue.. Easier to just search for whatever I need online and delete this..