
Steve C
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It seems as though a lot of people have sensed the scammy undertones of Crumb. I was turned off as soon as I received my tag as well. There's just too many signs that they truly try and force the customer to sign up for the subscription. I had to sign up for the subscription to be able to order a replacement tag because it fell off the very first day. So now that I have this subscriptioni can't really see what I benefit from paying the premium price. now I'm limited to my review cancel ❌ asap
1 person found this review helpful
Crumb Pet
January 30, 2026
Hi there — sorry for the frustration. Crumb has a free tier, and Premium is optional and not required to use the tag. If Premium was started in error, our team can cancel it immediately and switch you to the free plan. Please reach out to support@crumb.pet so we can review your account and make this right.

Jim Brown
I was interested in this product esp when I saw the tag was free just pay for postage. I received the tag in a few days. I went into the app to register my dogs when suddenly I received a notification from my bank that $8.95 had been taken out. No notification of the cost plus when I researched further afterwards I was automatically signed into the premium subscription. No where on the app did I agree to any payment or level of subscription.
3 people found this review helpful
Crumb Pet
January 27, 2026
Hi there — sorry for the confusion. Crumb has a free tier and an optional Premium plan, which must be actively selected. We never charge without consent. Our support team can review your account, switch you to the free plan, and refund any charges right away — just reach out via 24/7 chat at help.crumb.pet.

Jana Chambers
Advertised as a free tag (just pay postage), but that’s NOT TRUE. When I received the tag, downloaded the app, opened the app to register my dog, I was asked to enroll in a premium subscription to receive the benefits of having this tag. Very deceptive advertising, because it says the tag is free but doesn’t mention about monthly subscription before i ordered and paid $5 for shipping, after that kept me sending email, after email to finish enrollment. I deleted the app immediately.
17 people found this review helpful
Crumb Pet
January 27, 2026
Hi there — sorry for the confusion. The tag itself is free, and you can activate it on our free plan without a subscription. Premium is optional and adds extra features. If you’d like, our 24/7 live chat team can review this with you and help anytime at help.crumb.pet.