
Steve C
- Flag inappropriate
- Show review history
It seems as though a lot of people have sensed the scammy undertones of Crumb. I was turned off as soon as I received my tag as well. There's just too many signs that they truly try and force the customer to sign up for the subscription. I had to sign up for the subscription to be able to order a replacement tag because it fell off the very first day. So now that I have this subscriptioni can't really see what I benefit from paying the premium price. now I'm limited to my review cancel ❌ asap
13 people found this review helpful
Crumb Pet
January 30, 2026
Hi there — sorry for the frustration. Crumb has a free tier, and Premium is optional and not required to use the tag. If Premium was started in error, our team can cancel it immediately and switch you to the free plan. Please reach out to support@crumb.pet so we can review your account and make this right.

Jana Chambers
Advertised as a free tag (just pay postage), but that’s NOT TRUE. When I received the tag, downloaded the app, opened the app to register my dog, I was asked to enroll in a premium subscription to receive the benefits of having this tag. Very deceptive advertising, because it says the tag is free but doesn’t mention about monthly subscription before i ordered and paid $5 for shipping, after that kept me sending email, after email to finish enrollment. I deleted the app immediately.
22 people found this review helpful
Crumb Pet
January 27, 2026
Hi there — sorry for the confusion. The tag itself is free, and you can activate it on our free plan without a subscription. Premium is optional and adds extra features. If you’d like, our 24/7 live chat team can review this with you and help anytime at help.crumb.pet.

Lorraine Pironnet
not wonderful at keeping people updated. 3 years I've subscribed to Crumb and only found out today that there's actually an app. Only wanted a replacement tag and found that my boys details aren't complete, wrong date of birth etc, but cannot update most things on his profile. Hoping the replacement tag comes with a more durable attachment ring.
Hi there — thank you for being a member for 3 years, we truly appreciate that. We’re sorry you weren’t aware of the app and for the difficulty updating details. Some profile fields can be edited in-app, and our support team can help update anything else quickly. The replacement will come with a more durable ring :)