
Camochic 520
SCAM! DO NOT BUY! Seemed like a great service. Paid shipping for the tag, set up was fairly easy. Upon completion of set up, it said I had a premium plan. I never signed up for a premium plan, entered no payment information to do so. "Customer service" is just AI bots. Found out from other reviews, they pull payment for premium plan from your shipping info without your consent. Canceled immediately.
12 people found this review helpful
I'm really sorry to hear about your experience. Just to clarify, Crumb does offer a free tier, and signing up for the Premium plan is entirely optional. I encourage you to reach out to support@crumb.pet so we can look into your account and help resolve this directly.

Steve C
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It seems as though a lot of people have sensed the scammy undertones of Crumb. I was turned off as soon as I received my tag as well. There's just too many signs that they truly try and force the customer to sign up for the subscription. I had to sign up for the subscription to be able to order a replacement tag because it fell off the very first day. So now that I have this subscriptioni can't really see what I benefit from paying the premium price. now I'm limited to my review cancel ❌ asap
35 people found this review helpful
Crumb Pet
January 30, 2026
Hi there — sorry for the frustration. Crumb has a free tier, and Premium is optional and not required to use the tag. If Premium was started in error, our team can cancel it immediately and switch you to the free plan. Please reach out to support@crumb.pet so we can review your account and make this right.

Jana Chambers
Advertised as a free tag (just pay postage), but that’s NOT TRUE. When I received the tag, downloaded the app, opened the app to register my dog, I was asked to enroll in a premium subscription to receive the benefits of having this tag. Very deceptive advertising, because it says the tag is free but doesn’t mention about monthly subscription before i ordered and paid $5 for shipping, after that kept me sending email, after email to finish enrollment. I deleted the app immediately.
36 people found this review helpful
Crumb Pet
January 27, 2026
Hi there — sorry for the confusion. The tag itself is free, and you can activate it on our free plan without a subscription. Premium is optional and adds extra features. If you’d like, our 24/7 live chat team can review this with you and help anytime at help.crumb.pet.