iD Mobile - Mobile done right!

iD Mobile Limited

About this app

Simplify your mobile life with quick and secure access to your iD Mobile account while you're on the go. Download the app and log in to easily manage your plans, purchase add-ons and extras, control your roaming, and adjust your plan whenever you need to. Plus, enjoy exclusive rewards with brand new iD Perks.

Do more with the iD Mobile app:

• Manage Your Plans – View and manage all your iD Mobile plans anytime, anywhere, while monitoring your usage.

• Change Your Plan – Quickly change your plan or buy extra add-ons as soon as you need them.

• Roam Beyond – Purchase roaming add-ons for worldwide destinations quickly and easily within the app.

• Set Your Bill Cap – Adjust your Bill Cap within the app to an amount that works for you, helping to reduce roaming charges and extra costs.

• View Your Bills – View your current and upcoming bills, plus download your previous bills from the last 12 months.

• Estimated Bill Breakdown – Stay in control with a clear breakdown of your bill, showing charges by category so you always know what you’re paying for.

• Upgrade Checker – Check when it's time to upgrade with our new eligibility checker.

• Activate SIM Cards – Easily activate a replacement SIM card.

• Manage eSIMs – Request and manage an eSIM for all your eSIM-compatible phones.

• Latest Offers – Get access to the latest offers, deals, and competitions.

• Refer a Friend – Refer a friend to iD Mobile, and both of you pocket a Currys gift card worth up to £35 each.

• iD Perks – Unlock exclusive rewards, discounts, and giveaways every month, just for being an iD Mobile customer.


Please note: The iD Mobile app is free to use and only for existing customers. Join the award-winning network trusted by over 2 million subscribers at idmobile.co.uk.

Enjoying the iD Mobile app? We’d love to hear about it! Leave us a review below.

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Ratings and reviews

Update 10th December 2025 - 500 errors all the time. Useless. Update 8th August 2024 - now the stupid thing is pushing me back through a browser login. Really not good enough. Dreadful. Tells me my bill is ready then the app is unavailable for days on end to view the bill because someone's arseing around doing an upgrade that's taking forever. Very amateur.

Customer service literally doesn't exist. Chat bot is useless. Asked it to connect me to an agent. All within working hours. I waited a few minutes, and then it just said Im unavailable and goodbye. And there is nothing you can do. Very disappointed and frustrating.

A very, very poor customer service, £51 charge for internet browsing! Waiting a week for customer service to explain charge. Extortionate charge, no explanation. A total Cowboy company. Don't be fooled by the low prices! I can't wait to exit once contract is up!