iD Mobile - Mobile done right!

iD Mobile Limited

About this app

Simplify your mobile life with quick and secure access to your iD Mobile account while you're on the go. Download the app and log in to easily manage your plans, purchase add-ons and extras, control your roaming, and adjust your plan whenever you need to. Plus, enjoy exclusive rewards with brand new iD Perks.

Do more with the iD Mobile app:

• Manage Your Plans – View and manage all your iD Mobile plans anytime, anywhere, while monitoring your usage.

• Change Your Plan – Quickly change your plan or buy extra add-ons as soon as you need them.

• Roam Beyond – Purchase roaming add-ons for worldwide destinations quickly and easily within the app.

• Set Your Bill Cap – Adjust your Bill Cap within the app to an amount that works for you, helping to reduce roaming charges and extra costs.

• View Your Bills – View your current and upcoming bills, plus download your previous bills from the last 12 months.

• Estimated Bill Breakdown – Stay in control with a clear breakdown of your bill, showing charges by category so you always know what you’re paying for.

• Upgrade Checker – Check when it's time to upgrade with our new eligibility checker.

• Activate SIM Cards – Easily activate a replacement SIM card.

• Manage eSIMs – Request and manage an eSIM for all your eSIM-compatible phones.

• Latest Offers – Get access to the latest offers, deals, and competitions.

• Refer a Friend – Refer a friend to iD Mobile, and both of you pocket a Currys gift card worth up to £35 each.

• iD Perks – Unlock exclusive rewards, discounts, and giveaways every month, just for being an iD Mobile customer.


Please note: The iD Mobile app is free to use and only for existing customers. Join the award-winning network trusted by over 2 million subscribers at idmobile.co.uk.

Enjoying the iD Mobile app? We’d love to hear about it! Leave us a review below.

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• Twitter / X: @iDMobileUK
• YouTube: idmobile

Ratings and reviews

Update 1st February 2026 - 500 errors, can't log in... Update 10th December 2025 - 500 errors all the time. Useless. Update 8th August 2024 - now the stupid thing is pushing me back through a browser login. Really not good enough. Dreadful. Tells me my bill is ready then the app is unavailable for days on end to view the bill because someone's arseing around doing an upgrade that's taking forever. Very amateur.

Asked why my bill cap maximum was £25. They then set my bill cap to zero so I could 'manually adjust it' but still not above £25. That's customer service, apparently. I still don't know why it's a maximum of £25, though, because that wasn't answered. I'd like to think I know better than ID Mobile what I can afford, and it's not a case of not being able to afford £25 a sodding month.

Update: contacted app developers who were helpful and enabled me to login to the app. However, I think if I was registering afresh I would face same problem: can't register for app if Sim used purely in tablet that can't receive text messages. I ran into this problem trying to change PIN for app. Can't register in app or website if sim used in tablet for data only. Part of registration involves passcode sent by text which tablet can't receive. Live Chat unable to help. Cant manage my account.

What’s new

We've made some behind-the-scenes improvements to keep things running smoothly.