GA DCSS

Georgia Department of Human Services

About this app

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments, and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

Ratings and reviews

I've never had any problems using the app or accessing my case information until the past week or 2 now. Every time I try to log into the app, it constantly says "Request Failed" and I'm unable to log in. I know my username and password are correct; I'm able to login on the actual website with the same information just fine. I don't understand why the app is so dysfunctional now when I've had no issues until recently.

Ever since the last update it won't even let me sign in anymore. It just spins like it's attempting to load for a minute, then goes straight back to asking you to sign in. Every single time.. I've Never had problems with signing in before. Yes, I've already uninstalled & reinstalled. This has been going on for a couple of months now. I see dozens of other people have already left reviews reporting this. Why is it still not being fixed??

This app ALWAYS has been and ALWAYS will be COMPLETE garbage! it is extremely hard to get ANYTHING done in the RARE INSTANCES where the app actually works and calling or emailing doesn't make it any easier! my advice to anyone trying to get anything done is to go online to their actual website(NOT THE APP) and login to your account, that way you can get things done!!! Hope this helps someone's frustration...