GA DCSS

Georgia Department of Human Services

About this app

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments, and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

Ratings and reviews

My husband has been paying child support for a decade or more. So when you sign in and cannot see any payment history, or when you go to the browser and it takes you right back to the same app that shows no payment history, you get very frustrated. The only way we can tell if a payment has been made is when the total on the support order screen has gone down. Fix the app, it's been like this long enough.

This app is no longer working properly. Before the update, I never had any issues. With this new update, I no longer receive notifications when I receive payments, it makes me log back in when I try to go back to the previous screen, the dates for payments don't show accurately, and it doesn't show the full history of payments anymore. I really dislike it. You guys need to actually fix it and stop claiming that you have because there's a lot of glitches in this newer version.

For a least 2 months now I haven't been able to log in to see anything! It just continues scrolling until it times out which is extremely frustrating. The only way I know that I've received a payment is when I get the automated call. And now I've received a letter stating the increase in user fees for the card. One would think that y'all could get it together.

What's new

Hot fixes for Case activity, security questions, registration enhancements and login updates,
Special characters, MRA flow