GA DCSS

Georgia Department of Human Services

About this app

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments, and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

Ratings and reviews

Couldn't tell you how well the app works considering I can't even get past the login page. I put my info in and press login and NOTHING happens. It's as if the login button doesn't even connect to anything. Smh EDIT*** The April update has finally fixed the bug (for me atleast) and I'm able to log in for once. But nothing ever seems upto date (web or app) which makes it kind of pointless for the most part. Atleast they fixed the bug though. For that I'll bumb my 1 star upto 2 stars.

This app needs to be redesigned or replaced. It worked as others have stated, but this was prior to covid. I'm not sure if they want to force users to go to their physical locations or pay an upcharge to pay over the phone or at places like Krogers. Either way, this is ridiculous, and whoever is handling the data needs to go back and revamp the code. There are major issues with the latency, response time, and data retrieval in this app. It shouldn't be this hard for parents to pay.

Worst app I've used. It seems to be designed to Make navigation very difficult, and frustrating. This app should be the easiest in the world to use, considering the purpose of it. I found it hard to believe there's no one smart enough to create a more user friendly app. And went do we have to update each and every month? I know of no other app that requires this headache. And the passwords... The case numbers....The actual way I spell or use all caps for my name on one area, and not anoth

What's new

App improvisations
Payment History fixes.