
Muntasir Ahmed
DESCO’s app has become extremely frustrating and unreliable. It often fails to update information, and sometimes users find that important information disappears for several days. In 2026, if DESCO is paying a company to maintain this system, customers should reasonably expect a reliable, properly functioning service. If DESCO cannot ensure the app meets basic customer needs, it would honestly be better to return to a manual system than to provide a digital service that creates more confusion.
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At this moment, The app does not show the remaining balance, daily consumption, monthly consumption as well as my Kwh. Very much unhappy with this app nowadays😓 Also the app highly buffering based. I claim these issues again and again but the company is careless abuot this.