Passport Fee Asaan

Directorate General Immigration & Passports

About this app

Passport Fee Asaan, is a Pakistan's first digital payment initiative of the Directorate General of Immigration & Passports under the umbrella of Ministry Interior, for facilitation to its passport seekers to pay passport fee without standing in long queues for hours at National bank counters. Passport Fee Asaan Mobile Application will help its users in Passport Fee Calculation and Payment process for issuance of Pakistani Passports from Regional Passport Offices. Following are the salient features that have become the part of this App:
- Payment e-Payment
User(s) can Calculate Passport Fee with simple & easy Wizard to choose suitable options as per his/her own travel requirements and generate Payment Challan (PSID). This PSID can be paid instantly via ATM, Internet-Banking, payment over the counters (POC) or 1-link member bank branches .
- Complaint
User can launch a complaint about payment process, right away from this app and get it resolved.
- Check Status
User can inquire the status of his/ her passport fee Payment with few taps in real time environment.

Ratings and reviews

The Passport Fee Asaan app is not working properly. Whenever I try to use the app, it shows “retrofit2.e: HTTP 503 Service Unavailable” and I cannot proceed with the passport fee/payment process. This appears to be a server-side issue, but applicants are unable to complete an important government service because of it. Please fix the server/API issue urgently and make sure the payment system is stable and reliable. DGIP should also clearly inform users if there is any change in the payment.

The main purpose of this app is to pay the fee. I installed this app and when I clicked on payment it is showing 503 error, it's still same error today after several weeks. Very disappointing.

The app is not working at the moment. I was trying to apply for a passport through the app, but whenever I open it, I get an error. I have been facing this issue for the past 3–4 days. Could you please tell me what the problem is and how I can fix it?

What’s new

Bug fixes and improvements.