DTB 24/7

Diamond Trust Bank

About this app

DTB 24/7 is the revamped mobile banking app from Diamond Trust Bank Kenya Limited (DTB). The app provides an enhanced user experience that enables DTB account holders bank on the go wherever they are securely.

So, what can you do with this revamped app?

1. View details of your bank accounts.
2. Securely authorize transaction via a 6 digit pin or biometrically using fingerprints.
3. Utility bill presentment 5 days before bills are due for payment.
4. Access and select beneficiaries of mobile money transfer as well as airtime purchase from your phonebook.
5. Personalize your app by uploading custom profile picture.
6. Scan and pay at participating merchant outlets courtesy of Masterpass QR.
7. Funds transfer to other banks via RTGS or PesaLink.
8. Locate all branch and ATM’s close to your current location.
9. Initiate chequebook requests as well as stop cheque requests.

Disclosures:

1. Fingerprint authorization for transactions is available for applicable devices only
2. Customers need to have registered for DTB mobile banking service in-order to access services on DTB 24/7. Mobile banking registrations can be done at any branch.

Diamond Trust Bank Kenya Limited is regulated by the Central Bank of Kenya.

Ratings and reviews

Awful Experience; the app keeps crashing all the time. .. God forbid you have to talk to customer care and they'll be throwing you around from department to another like a yoyo. A lot of my friends who opened accounts with DTB finally had to close them. Be warned!! pen an account here at your own risk!!

This new version has problems in checking statements. If you have more than one account no matter how many times I swipe and tap my second account to check the balance, it always loads the balance of the first one after I input my pin. Secondly, when viewing statements, due to the new fees + taxes, there are three entries for one transaction and you can only view a maximum of 21 transactions (even though it says 30) so if want to view older transactions then that, it's not possible.

Best bank app. Easy to use and glad you take customer feedback; such as when I suggested currency conversion within the app. One more suggestion, you have to allow more than one device. Please don't say "for security reasons". Inevitably nowadays we have multiple devices. You can ensure security by having security authentication from primary device or e-mail, etc. If a customer is careless, even on a single device they still will be.

What’s new

Released DTB Remit (International Remittence) and pay to merchants services