
Michael
It's cheaper for a reason... mine ended up a jumbled mess of loose photos that took hours & hours & hours & hours & hours to upload/download. When I decided to rid myself of the subscription and put all my photos onto an SSD, it just kept starting/stopping along the way, making MULTIPLE copies of identical folders!! Also, I've been searching their website for about 3-4 hours and have yet to find ANY way to cancel my subscription. The tutorial on how to cancel is just wrong! Be careful!!
8 people found this review helpful

Santiago Montano
This is your warning. Been inboxed by asus web storage over a yr., and finally the cost was so low i tried it. Surprise! It's not fit for any level use. Installed on 3 computers, 2 would not sync. You must gather and assemble 12 points of data/parameters/etc. in order to open a case, which is far too much effort. Not even worth FREE. Put me on the payroll, and I will continue using it, and submitting problem tickets. Oh, and the app? Primitive, limited, clunky. Not the review I wanted to write.
17 people found this review helpful
ASUS Cloud Corporation
March 1, 2023
Hi Santiago Montano, Regarding the syncing problems, please try keeping the screen on during the process and avoid sleep mode. You can also right-click the Sync App icon in the Windows taskbar and select [Support]>[Fix sync error] and wait for the sync process to complete. If you need further assistance, please fill out a problem report form.

Anthony Minier (DJ AnthonyM)
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If I cannot select folders and their sub-folders and files to upload then why would I use this app? As it stands right now, you have to manually create the folder tree for each folder and sub-folder that contains files you want to backup within their app and then select the files within those folders on the device you are backing up in order to back them up to their cloud storage. You cannot simply select a folder tree and have everything contained within that tree backed up ((creating a mirror of the folder tree). Asus needs to scrap this app and start over and this time around they need to hire a few people that know a thing or two about backing up to cloud storage. Their current developers obviously do not understand even the most basic needs of users that want to backup selected parts of their devices storage.
36 people found this review helpful
ASUS Cloud Corporation
February 22, 2021
Hi Anthony Minier~ Thank you for your message. Please remove appsāRestart your deviceāRe-install the latest version apps. Email us (contact@asuswebstorage.com) to provide below details about your problem if your issue is not solve:
1. Operational steps 2. Screenshot of the error message 3. The failure time (GMT+8)