ECG PowerApp

Electricity Company of Ghana

About this app

Meet the all new ECG PowerApp. Redesigned. Renewed. Refreshed.

The all new ECG PowerApp reflects our renewed vision to delight customers at all touch-points. It enables you to connect to critical information as they happen, and to engage directly with our customer service team to report issues for timely feedback on this app.

Top up for all prepaid and postpaid meter types (and soon including selected card-based meters via NFC and Bluetooth)

Our refreshed top-up process means that you can receive refunds faster should any transaction go wrong, and withdraw same refunds instantly to your mobile money wallet or bank account.

We're excited to embark on this new journey of convenience with you.

Ratings and reviews

could you guys fix the most annoying issue sometimes when I buy the prepaid and my money goes but unfortunately the credit fails to come they don't refund the money on time and also add a new feature where whenever the money doesn't come we can report it so that you can refund it on time . That's why I gave you two stars if you fix the problem you'll get five stars

Very easy to purchase the credit but very difficult transferring it onto the card. It's not about the connection because it connects on the first attempt when paying for it but nearly impossible to transfer onto the card. WHY!!!???? Feedback is "We couldn't transfer power to your card" "operation failed!". You guys should fix it. It's suppose to be a convenient means but it's far from that.

Not thoroughly tested! I tried to use the app to request new service. I had to go through 4 pages of entering information and on the very last page I was supposed to upload "legal documents". There is no explanation of what documents are required and you can't proceed without uploading these mysterious documents. On top of that, you can't save the information you've already entered on the 4 pages! very poorly written and definitely not tested.

What’s new

* Performance improvements and bug fixes