Yasser Abdelfattah
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Unable to activate the app. SMS verification step is not working. *Update* After contacted the call center several times, placed on hold for long time, and troubleshoot the problem, I got no where to activate the app due the activition SMS not sent out. Contacted my carrier who verified everything is working sending SMS to short number. I am very frustrated and disappointed ☹️
63 people found this review helpful
Egyptian Banks Company
March 21, 2023
please call our call center at (15989) to follow up with you the registration process.
Ahmed Amer
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Worst customer service you will ever deal with in life, I'm getting the below error for over a month "Your request is declined, please try again later" And they keep escaping the job and can't fix it, I've called several times and they keep saying it's a problem with the bank, even though I've different banks setup, all same error, they still say it's the bank problem, I've no problem with the bank app. Resolution: worked finally after completly uninstalling then re-installing the App
5 people found this review helpful
Egyptian Banks Company
May 15, 2024
Dear Customer, we’re sorry for any inconvenience, please call our call center at (15989)
Hesham S
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Very stupid application first it insists that the SIM must be on the phone u have the application installed which is ridiculous ,then it insists u use a sim that has data and does not accept WiFi another ridiculous requirement. I use many international applications and have never seen something like this. the third thing is I hear that this application is bound to be payable wich is unheared of . Trying to make people use electronic transactions to save on printing and digitize does not follow
1 person found this review helpful
Egyptian Banks Company
May 14, 2024
Dear Customer, please note, this method is used to protect and secure your information and transactions. For further inquiries please contact our call center at (15989).