This app has improved greatly since I purchased my Eight mattress in February. The CEO personally called me to ask for app feedback. The have been responsive on fixing bugs and adding new features. As of late March, my only complaint is that the new goal feature doesn't seem to work. I put my goal as 7 hours and no matter what, it says I never meet my goal.
I bought the mattress pad with the original indiegogo campaign. I have been able to use it, maybe twice. I forgot my password and attempted to reset it on two different devices. I keep getting the same error "failed to update password.". So I thought to myself I'll go to the website, absolutely no help there. I would love to use this but the app is making this really difficult.
The best thing about the app is setting a schedule for when Eight warms my bed. Having a warm bed without having to remember to go turn on something is nice. The sleep tracking is not helpful for me because I am single and sleep in the middle of my queen-sized bed. Eight said months ago that they'd release an update for solo sleepers but have yet to do so. Luckily I wasn't attracted to what was then Luna when I signed up on IndieGoGo because of the sleep tracking features, so that's not a big deal. The Eight unit has a thermometer in it. The app knows what temperature my bedroom was at each hour of my sleep cycle, but I can't see that information until the next day when I review a sleep session. Wouldn't it be cool if I could pull up my app to see my bedroom's temperature right now? And Eight's IFTTT integration is similarly less than useful. You can set up recipes for Eight to tell IFTTT to do something, but if you think you can have Eight notify IFTTT when Eight detects a change in temperature, think again. No, Eight can only tell IFTTT when you press a button in the Eight app. How on earth is that useful? Take a break from selling mattresses, Eight, and update your app.
*UPDATE* been monitoring how closely it's been tracking my sleep and they must have updated something on the bed cause it is actually working really well now, pretty neat to see my consistent nights of sleep
Terrible customer service. The app is okay, but I have been having a problem with my mattress pad and have been ignored by customer "support."
Coming along nicely but lots of bugs and glitches.
- Option to set alarm for selected days of the week
- Redesigned Trends view, with better visualization of sleep patterns
- Improved nagivation flow and page transitions
- Notifications and in-app support messenger
- Bug fixes
Sleep Cycle Calculator - wake up easier feeling relaxed,energized and refreshed.