
B
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EXTREMELY difficult to connect to Wi-Fi, and consistently disconnects within 30 days. schedule test do not run correctly. Regardless of the number of tasks I set up for the air purifier, the functions, or time, it will not run on Saturday. I don't understand why specifically that day. Customer support was less than helpful giving me a form to request a new device
2 people found this review helpful
AB Electrolux
February 8, 2026
Hi B, connecting to Wi-Fi can be tricky, and I appreciate you sharing your experience. It's concerning to hear about the disconnections and scheduling issues, particularly on Saturdays. Your feedback is invaluable, and I encourage you to reach out for further assistance at support.electrolux.us. Thank you for helping us improve!

Yavuz Selim Yayla
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I have an air purifier(A9 model), and it doesn't display the weather quality accurately, especially TVOC values are inconsistent(of course if there is any other explanation of sharp increasing to 4000 other than my house is not on fire all of a sudden a couple of times a day). Addition to that, the app stopped showing historical data after an update. It literally became useless, if the only purpose of this app is not turn on/off the device.
AB Electrolux
February 17, 2026
Hello Yavuz Selim Yayla, we appreciate your feedback regarding the app and your A9 air purifier. Your insights on the weather quality display and historical data are invaluable. We've escalated this internally. For further assistance, please visit support.electrolux.com. Thank you for sharing, and we look forward to enhancing your experience!

Peter Szabo
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A nice, simple app for my Pure 500, but it happened twice that it lost connection. How is that possible? Hope my data is kept. Tried all the given steps, not working now, but I do not have an hour a month for trying.
AB Electrolux
March 3, 2026
Hi Peter Szabo! We're glad you find the app nice and simple for your Pure 500! Connection issues can be tough, especially after trying the steps. We appreciate your feedback. If you can share more details, please visit support.electrolux.us. Your input is important, and we hope for a smoother experience ahead!