Entrata Facilities

Entrata, Inc

About this app

Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.

Ratings and reviews

we use this for our maintenance crew. The idea and functionality are great, WHEN IT WORKS. it seems like every other week when I refresh to get new work orders. it'll go to 11% then stop updating without showing any recent additions/work orders. and it can last anywhere from a few hours to days where it won't update and show anything new. but you can access them on the web version, but that is a pain is a pain if you're using a phone to access it.

Makes workflow better, no need for paper work orders anymore. Add ability to view previous work order history and phone numbers for each resident, not just the requester. Default permission to enter should be "no permission to enter" to prevent unwanted entries. Allow direct calls to residents from the app via an Entrata number with the property name as the caller ID, so we don’t have to use personal cell phone number. notify resident via text / email for work order notes, ping app with replies.

It worked until it didn't but the app has been crashing randomly for the last week. Otherwise, it's great. I'm able to see work orders and perform functions easier than with the mobile website or even the desktop site. It would be 4 stars if not for the problem that has developed. Edit: it's fixed and gets more stars! Now if they would only add the ability to view the unit history, I could give a top recommendation!

What’s new

We’re always working to improve your experience! In this release, we’ve fixed bugs related to emergency notifications tone and the Terms & Conditions link on the login page.