Entrata Facilities

Entrata, Inc

About this app

Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.

Ratings and reviews

Makes workflow better, no need for paper work orders anymore. Add ability to view previous work order history and phone numbers for each resident, not just the requester. Default permission to enter should be "no permission to enter" to prevent unwanted entries. Allow direct calls to residents from the app via an Entrata number with the property name as the caller ID, so we don’t have to use personal cell phone number. notify resident via text / email for work order notes, ping app with replies.

It worked until it didn't but the app has been crashing randomly for the last week. Otherwise, it's great. I'm able to see work orders and perform functions easier than with the mobile website or even the desktop site. It would be 4 stars if not for the problem that has developed. Edit: it's fixed and gets more stars! Now if they would only add the ability to view the unit history, I could give a top recommendation!

In general the app does its job but it's invasive. Every time I open it I get prompted to give it full access to my photos. It's also not always the best at refreshing and keeping up to date. When looking at previous work orders for a unit it will not show them all most the time.

What’s new

On-Call Mode: Toggle in your profile to receive emergency alerts that override "Do Not Disturb." Includes auto-escalation to backup contacts.

Smart Login: Dynamic SSO and location-based Terms & Conditions for global compliance.

Connectivity Alerts: New notification bar clearly shows when you’re offline.

Performance Boost: Improved property syncing with a new search tool and sync warnings for large portfolios.

Fixes Work Order Count Discrepancy and Crashes.

Fixes Inspection Template Bug