Extra Space Storage

Extra Space

About this app

The Extra Space Storage app serves all Extra Space Storage customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access!



You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information.



At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.



With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:





Easy access to My Account where you can manage payments and update account information
Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)




Never forget your gate code again
Real-time tracking of access activity for your unit (participating facilities)
Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
Easy access to help
Leave feedback via the app – we love hearing from our customers!

Ratings and reviews

ability to open outer gate from my car is great, but that's pretty much the only thing that works. The button for the inner gate does not work, you still have to input the code. AutoPay does not work and if you miss the payment date they remove your ability to pay online, so now for the second time in a row I have to find time to call the office during business hours - which is when I'm supposed to be sleeping. Managing rental move-in and out is easy though.

The app usually works fine, but for the past couple months when I try to pay my bill it just says "Unable to load". Usually if I've a problem with an app I just hold the app icon a couple seconds until 'app info' pops up, press 'Force stop', 'Storage & Cache', 'Clear Cache' and/or Clear storage', to totally reset the app to default settings. But that rarely works and I just wait until it acts right on its own. Odd, since if your payment is late you get penalized for non-payment.

The app is GREAT! However, every 3-6 months they raise the rates SIGNIFICANTLY! Although I've called every time and they do agree to something lower, its a scam to get more money out of customers who are stuck paying much higher rates because all their stuff is there! When I opened my account 1 yr ago, my cost was $92/month. This was NOT an introductory rate (although they tried to say it was, I had screen shots showing it wasnt). Within 1 year they were trying to charge $240. NOT OK.

What’s new

Released 'Schedule Move-out' feature, allowing clients to inform their rental facilities of both intent to move out and completion of move out responsibilities -- useful for coordinating assistance or managing a contactless experience.