Angela Caton
- Flag inappropriate
- Show review history
Does not work. I've yet to be able to get the app to open the front gate, the doors into the space or my unit. If my husband isn't there with his iPhone, we cannot access our stuff. And sometimes even THAT doesn't work. It sits there and says it's not in range even if the phone is right up against the sensor. We've Uninstalled/reinstalled the apps, changed the settings from 5 to 20 feet, restarted the phones. Location service and Bluetooth are on, yes the apps have all the permissions they want.
4 people found this review helpful
Thanks for reaching out Angela, could you please be a little more specific about what is not working? Please contact us at 1-888-675-0187.
Paul David
- Flag inappropriate
- Show review history
It's great being able to open the gate from the app. Its impressive how quick it is. However, every time I show up in the driveway, sometimes with a car rolling up behind me , the app needs to update. Don't forget to log in. Enable bio-metric? Take a minute to rate this app. Another update. Enable bio-metric? Open google play to finish update. Log in again. To then gain "instant" access. How come it has to update so often? Figure your technology out before you remove the keypads.
40 people found this review helpful
Extra Space
December 1, 2023
We apologize for your bad experience. Could you please update the application. The older version has some issues that we have fixed. If you still face any issues, please contact us at 1-888-675-0187.
Denise Keegan Frawley
- Flag inappropriate
- Show review history
3/4/24 - It's not a true app, takes you to a browser page to log in, and after you log in, it remains on the browser page. 3/8/24 - After receiving a response back from extra space, that issue was fixed, I downloaded the app again, and it seems to allow you to make a payment in the app, but the moment you click on the "my account" icon on the bottom, it takes you back to a web browser page.
13 people found this review helpful
Hey Denise, we have made some adjustments to our application that keeps you in the app. We will always strive to improve it further for convenience sake.