
Peter Thoen
Useless app as it only backs up some of the photos on your device. A backup program should work 100% or it is not working at all. There is no way to select which photos to back up. I have over 13,000 pictures on my phone in different folders. The app backs up a portion from different folders (including WhatsApp sent files, which do not need to get backed up). We need an app improvement where we can select easily whcih folder to back up (like Google Photos has ;-))
20 people found this review helpful
AT&T Services, Inc.
November 8, 2024
Hi, thanks for reporting this issue to us. If there is anything we can assist with, please message us at https://www.asurion.com/appsupport/.

Brookie Girl †
I'm super happy this is an option, and I successfully got my photos backed up to the app. That being said, it had some bad glitching where it would freeze a LOT and would not only freeze in the app but would freeze my entire phone, as if it were bricked. It sometimes asked if I wanted to close out of the app or wait. I'd end up having to restart my phone once it unfroze my device. Due to this, it makes me a bit nervous to store my photos there AND wipe them from my device.
33 people found this review helpful
AT&T Services, Inc.
June 7, 2024
Hi, thanks for reporting this issue to us. We'll check it and improve our app.

Les Burris
Needs a lot of work. First off, it needs an option to select what you want to back up. I have a lot of archived photos on my SD card that I really didn't want to back up again, but there is no option to be able to ignore them. The biggest issues is that it has been attempting to upload pictures for 5 days now, it will upload a couple, then it just freezes up and wont make any progress for hours. Force killing thr app or restarting the phone don't seem to make a difference either.
80 people found this review helpful
AT&T Services, Inc.
May 13, 2022
Hi, thanks for reporting this issue to us. We'll check it and improve our app. Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you!