Fidelity Mobile Banking

3.7
8.04K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Manage your money with our convenient, safe and easy to use mobile app from Fidelity Bank Ghana Ltd. The app allows you easy access to all your accounts at Fidelity Bank Ghana while enabling you to make secure transactions and payments. The self-registration feature allows you to get access without visiting our branches.
Updated on
Mar 13, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Contacts
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
7.82K reviews
Adwoa Safowaa
March 5, 2024
Transactions are now so difficult to make on this app especially after I was asked to uninstall and install it again gosh! And oh if you had some money in there before uninstalling, after installing the app you lose everything. After going through the hustle to successfully make a transaction it doesn't even show your accurate account balance. It has become so painful to use this app and they keep debiting the account anyhow. They also have poor customer care help lines. Do better Fidelity!!
Did you find this helpful?
Fidelity Bank Ghana Limited
March 7, 2024
Hello Adwoa, thank you for bringing this to our attention. We are deeply sorry to learn of your experience. Please share your details via wecare@myfidelitybank.net for a prompt resolution of all your concerns. We look forward to hearing from you.
Lawrence Vicky Ashley
March 12, 2024
Whenever i put in my details they will say account is not recognized meanwhile when I put the short code and do Any transaction it will go through. Why? The app is not helping me at all
2 people found this review helpful
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Fidelity Bank Ghana Limited
March 15, 2024
Hello Lawrence, thank you for bringing this to our attention. We would be glad to assist you access the app. To complete the registration, the information provided should be an exact match to what you currently have on your account. Please share your details via wecare@myfidelitybank.net for a resolution.
Olivia Ofei
March 6, 2024
The app was working fine. After downloading the new app now I cannot transfer funds from my wallet to momo. I have called the bank and no solutions. For the past couple of months I cannot make account to momo transactions. I was told it's a network on Telco side. Can the bank look into this. It's frustrating.
1 person found this review helpful
Did you find this helpful?
Fidelity Bank Ghana Limited
March 7, 2024
Hello Olivia, thank you for your time on the call. We are looking into this and will update you accordingly. We apologize for any inconvenience caused and expect to have this resolved as soon as possible.

What's new

Hot fixes and feature enhancements:
-Card Services improvement
-Retail Internet Banking access control
-Rate my App and customer feedback