
Rashid Ahmed Hajee
Flimgrail has clearly not thought out the payment and seat selection process when booking a movie. I have chosen seats under vitality options, chosen the snacks, then to my astonishment, doesnt present a payment gate for the tickets. went back and repeated the process, thinking i have left out a step. Those very seats are now unavailable. Let's see if you are able to assist swiftly or not.
7 people found this review helpful
Filmgrail AS
November 17, 2025
Hi! We're sorry for the trouble with seat selection and payment. This shouldn’t have happened.
Could you please share the cinema and showtime? We’ll fix the issue quickly and help you complete your booking.
Thanks for letting us know — your feedback helps us improve the app! 🙏

Shingai JP
Lol, when logging in for the first time I wasn't able to select a cinema. When I pressed back it took me back to the log in but started displaying an error if I tried to log in again. Had to close and reopen the app and then it acknowledges I'm logged in, but now not only are a number pages broken, it actually displays the coding errors on the UI. Wow...
10 people found this review helpful
Filmgrail AS
July 15, 2025
Sorry for the trouble! We’re aware of these login and display issues and are working to fix them. If you continue having problems, please contact support@filmgrail.com — we’d be happy to assist!

Khanyo Mjamba
looks nice but a couple of problems: 1. you can't select multiple cinemas. so it only searches one theatre at a time. which is frustrating when I wanna choose where I wanna see a particular film. 2. when I'm booking, I can't see if I'm booking IMAX, 3D or Prestige etc, up until the point where I'm paying. the previous app could do both these things.
5 people found this review helpful
Filmgrail AS
July 15, 2025
Thanks for your detailed feedback! We’re working on adding multiple cinema selection and clearer movie format info during booking. Your input helps us improve the app!