
John A (CodeJBDA)
Not cool guys, the app and the website don't work, it seems like the old website isn't being updated... I'm trying to book for Fantastic Four and Superman and some théâtres like mall of Africa are not showing up (unless it is shutting down)... I cannot get back the loyalty part of the booking process... Please get it sorted... The app loos good but it needs to work!
28 people found this review helpful
The new platform is operational, but we’re fixing residual bugs like missing theaters. Need to book now? Email support@filmgrail.com – we’ll handle it immediately.

Rashid Ahmed Hajee
Flimgrail has clearly not thought out the payment and seat selection process when booking a movie. I have chosen seats under vitality options, chosen the snacks, then to my astonishment, doesnt present a payment gate for the tickets. went back and repeated the process, thinking i have left out a step. Those very seats are now unavailable. Let's see if you are able to assist swiftly or not.
3 people found this review helpful
Filmgrail AS
November 17, 2025
Hi! We're sorry for the trouble with seat selection and payment. This shouldn’t have happened.
Could you please share the cinema and showtime? We’ll fix the issue quickly and help you complete your booking.
Thanks for letting us know — your feedback helps us improve the app! 🙏

Matt Wilson
This app has been terrible for months now since being released! I tried again now and I select tickets, seats, extras and go all up to the payment but there is no button or option to pay and checkout. It is absolutely shocking to not test an app before deploying and letting this go on for months! Come on now SK, actually listen to your customers and deliver the bare minimum please!
1 person found this review helpful
Filmgrail AS
December 25, 2025
We’re really sorry for the ongoing issues with payment and appreciate your patience. Your feedback is important, and we’re actively working to fix these problems. Please reach out to our support team so we can assist you directly. Thank you for letting us know.