AuthentiCare 2.0

First Data Government Solutions

About this app

AuthentiCare® offers one of the nation’s preferred solutions for electronic visit verification (EVV). AuthentiCare is a HIPAA-compliant EVV solution designed to seamlessly integrate agency administrative functions with provider home healthcare management. Our comprehensive solutions allow providers visibility and real-time monitoring of activities from initial service authorization to receipt of payment.
AuthentiCare:
· Verifies worker’s identity, location, service time, type of service and recipient of service.
· Uses two factor authentication (device ID and user login with strong password) for user security.
· Provides full encryption of data at rest and in transit for HIPAA compliance.
· Has worker-specific appointment calendar with address information for scheduled visits.
· Searches for nearby authorized recipients of care for unscheduled visits.
· Supports GPS service validation and provides an option for visit verification in homes that are outside of 4G or wifi coverage.
· Frontier mode allows for operation up to 7 days without having data service to synch the device.
· Automates medical claim creation based on worker visit information. Submission for payment upon Provider approval.
· Provides an effective means to collect and manage information from workers to ensure that recipients receive appropriate pre-authorized care.

Ratings and reviews

Terrible and amateurish. Very clunky. I don't know who built this app, but they need to take some more classes. Too hard to reset passwords causing inability to clock out. Then you have to call provider for help to reset it. Not enough autonomy. Can't auto fill. Can't screenshot. Can't keep track of hours. I've been told I didn't clock in when I know I did. I'd rather write everything down. Zero stars.

Using the app is SO much more efficient than clocking in and out by landline was. The only complaint I have is that I wish we could see a clock in or clock out when we have an open-ended work session. In other words, if we forgot to clock in but we remembered to clock out, or vice versa, I wish we could see the missing time, so we could make a correction without calling the payroll agent.

This app doesn't maintain the collected data in a way that can be viewed more than just one day at a time. Once the service week is over there is no way to go back to check how many hours were worked or how many hours the client has left for the month. I can clock in and out, but I have to keep track of everything manually so I know how many hours my client has left. Sometimes my clock-in is missing when I go to clock out. Please, fix these issues!

What’s new

* Certificate updates for the lower environments.
* Common application stability fixes.