
Craig Morris
The perfect example of enshittification. The previous version was a bit old fashioned but worked fine. Esso removed access for a week while they "refreshed" it. Now it's clunky. often (~1 in 3) doesn't work because it can't find the location or can't validate payment even though it's the same card every time. And you have to exit the app to approve each purchase in your banking app. Finally it's now lost all my purchase history and with it all the cumulative "benefits" for using it. Avoid
8 people found this review helpful
We’re sorry for the frustration. Issues with location, payment validation and lost history aren’t what we want for our users. Please contact our Customer Care team at customer.care@exxonmobil.com so we can investigate and restore your benefits.

Michael Corcoran
- Flag inappropriate
- Show review history
Worked well, now its just slow and rubbish Update to the review I left a few months ago. If I could give zero stars, I would! its that bad. Won't bother using it anymore, its a joke. Quicker to fill up, go into store, have a wonder round, and queue up to pay. Payment authorisation is hit-and-miss at best. Well done Esso, you've saved a few pennies on PayPal fees, and customers are now left with this rubbish.
6 people found this review helpful
ExxonMobil
December 8, 2025
We are sorry that the update made the app difficult to use. We’re working to fix setup and payment issues quickly. Please contact Customer Care at customer.care@exxonmobil.com so we can assist you directly. Your feedback is valuable and helps us improve. Thank you for sharing.

Suleman Isakji
The old app was working very well, This latest version is absolutely rubbish, I would rate it zero if it was possible, Can't use PayPal anymore, also when I tried using my debit card, it went through the whole process and then declined at the last step. I had to go to the cashier and he even told me that it got declined and I paid with the same card at the tills, so missed out on my Nectar points on loyalty scheme, it's happened 3 times, now I don't bother going to Esso anymore
5 people found this review helpful
Thanks for your review and we're sorry for the frustration caused. This isn’t the experience we want for you. Please reach out to our customer care team at customer.care@exxonmobil.com so we can look into the credit card decline issues and help restore full functionality for you.