
Steve Harding
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Used old app for years with no issue, alot faster than going in to pay. The app it is slow to get started with fueling as many clicks to go through, was confusing as to whether payment had gone through, then my credit card was blocked due to suspicious activity of the app £100 and £85 fuel charge taken. I don't need to contact your customer service team to fix your app I have Uninstalled and moved to the Shell app it's brilliant and easy to use like the esso one used to be
12 people found this review helpful
We're sorry to hear about your experience and we regret that the app did not meet your expectations.
If you decide to give the app another chance, please know that we're here to help and would be happy to support you. Thank you for taking the time to share your feedback.

Michael Corcoran
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Worked well, now its just slow and rubbish Update to the review I left a few months ago. If I could give zero stars, I would! its that bad. Won't bother using it anymore, its a joke. Quicker to fill up, go into store, have a wonder round, and queue up to pay. Payment authorisation is hit-and-miss at best. Well done Esso, you've saved a few pennies on PayPal fees, and customers are now left with this rubbish.
15 people found this review helpful
ExxonMobil
December 8, 2025
We are sorry that the update made the app difficult to use. We’re working to fix setup and payment issues quickly. Please contact Customer Care at customer.care@exxonmobil.com so we can assist you directly. Your feedback is valuable and helps us improve. Thank you for sharing.

シシVolxgraal
The app no longer supports app payments for fuel using visa debit card. The previous version of the app allowed you to pay without going into the store and it was really helpful. All this one does is keep track of your nectar points and tell you were your nearest esso station is. I've tried customer services and there appears to be no solution.
8 people found this review helpful
Thanks for your feedback. Visa debit cards are accepted for in-app payments, but we’re sorry to hear you’re experiencing issues with pay‑at‑pump functionality. We understand how convenient this feature is. Please contact Customer Care at customer.care@exxonmobil.com so we can look into your account and help resolve this.