
Russell Harris
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New app now working but took a bit of time setting up with nectar card and payment method etc. Used for the first time yesterday and worked ok. A bit confusing when asked how much you want to spend (£25, £50, £100) not sure what that is about. Don't remember seeing a message asking if you want to redeem nectar points. And it won't let me use PayPal as payment method (which you used to be able to do) so I also had an additional credit card security check which all took longer. Old app better!
6 people found this review helpful
ExxonMobil
December 15, 2025
Hi Russel, thank you for your feedback! We’ve removed PayPal to improve security and performance. You can now pay via Google Pay, Apple Pay, or your saved bank card. We appreciate your understanding and loyalty. For help setting up payment, please contact us at customer.care@exxonmobil.com

Gary
i would put zero starts but doesn't allow it. twice I've used it, twice I've had issues. first time it kicked me out thru payment process. second time it went thru the whole process, even authorised payment with my banking app. it authorised me to fuel up then said I had to pay the cashier. contacted customer service and that was a total waste of time, they can't give you help with their own products. or just give you an answer that nothing to do with the question asked.
13 people found this review helpful
ExxonMobil
December 29, 2025
We apologize for any difficulties you’ve experienced with the new app. Your feedback is important to us and helps improve the app experience.

Fred Lunjevich
The app was fine - had some issues at times, but the upgrade has completely lostn all my account history, and I have to put the Nectar card details in again. I'm sure this is not the way to migrate to a new version of the app, no matter how much refactoring has gone on. Surely the customer data in the backend was not lost during upgrade?? If so, thumbs down to the engineering team on that one.
5 people found this review helpful
ExxonMobil
January 5, 2026
We’re really sorry for the frustration caused by the upgrade. Please contact us at customer.care@exxonmobil.com so we can assist you directly.