
Gary
i would put zero starts but doesn't allow it. twice I've used it, twice I've had issues. first time it kicked me out thru payment process. second time it went thru the whole process, even authorised payment with my banking app. it authorised me to fuel up then said I had to pay the cashier. contacted customer service and that was a total waste of time, they can't give you help with their own products. or just give you an answer that nothing to do with the question asked.

J. W.
I have used the previous app with no problems for quite a while, but this new one is useless. The first time I tried, it just wouldn't do anything, the second time I set the amount then I had to verify it on my banking app, then it took ages before I could lift the nozzle and before I could do that it said that it can't reserve the money in my account !!!. Also you can't use PayPal anymore which was far quicker. All in all far quicker to go in and pay. The app is useless.
1 person found this review helpful
ExxonMobil
December 23, 2025
We’re sorry for the inconvenience caused by the update and the issues you’ve experienced. Your feedback is important and helps us improve. Please contact our customer care team at customer.care@exxonmobil.com. They’ll assist you and work to resolve this promptly. We’ve removed PayPal to improve security and performance

Ben Lodge
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Worked fine before the update now won't let me pay, won't let me change payment method, just keeps throwing up server errors. Rubbish. Update. 22nd of December. Seems to work now although a bit unnerving when £50 is pending from your account when you only paid about £28. it did end up taking the right amount after a few days but before the update I was always told instantly what it was debiting with an email receipt, which I never got this time.
1 person found this review helpful
ExxonMobil
December 23, 2025
Hello Ben, we are glad to read that the App is now working for you! We are working to improve the pre-authorization handling and general smoothness.