Pat Robinson
Wasn't having any issues with the App until a couple of months ago, then suddenly I've been unable to use it for my last two fuel fill ups! Been unable to get any of the Nectar Card benefits associated with using the App which was the point of me having the App! Very frustrating! 😡
Hello Pat, we're sorry to hear about the issues you've been experiencing. Please contact our customer service team at customer.care@exxonmobil.com and provide details about the issue you encountered and your device information. We'll work to resolve this for you as soon as possible. Thank you for your patience.
Sang V
The app was looking fine initially but navigating through all tabs and trying to add payment credit card, the app is not accepting the card. Tried multiple times but it is erroring out when using Debit/credit card option.
Hello, thank you for your feedback. We're sorry to hear that you had trouble using the Esso app. Please contact us at customer.care@exxonmobil.com with details about your device, Nectar card, and account email. Our team will investigate the issue promptly.
Matt R
Great on theory but only a 50% chance of it working successfully. Card verification cases failure, offers time out turning car verification, will hang and pause unnecessarily. Worked really well a while back but last three uses have failed and wasted huge amounts of time sat at the forecourt. Time to delete.
Hi Matt, thank you for your feedback. We're sorry about the issues you've faced. Please contact our customer service at customer.care@exxonmobil.com with details about the device and specific problems, including any error messages or unusual behavior. Our team is committed to resolving these issues and improving your experience.