vimal vispara
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Good app making paying easy. Recent issues I have experienced is nectar needs verifying quite regularly, slow to show fueling has completed and paid, offers slow to load or fails. Main issue now is using nectar points to get money off fuel has never worked, I have no idea if this is a location specific offer. update. Redeeming nectar points for money off was never fixed, I doubt it works for anyone.
ExxonMobil
November 4, 2024
Hello Vimal, thank you for your review! We're glad to hear you find the app convenient for payments. We apologize for the issues with Nectar verification and redeeming points. For assistance, please contact our customer service team at customer.care@exxonmobil.com. They’re here to help resolve these concerns!
Harvey Winter
Really like the app when it works, there have been a lot of updates but since the last one the biometric unlock has stopped working and causes an app error. I have to use my PIN to unlock. There is still an ongoing issue when fuelling that even in a strong signal area (and with someone holding onto my phone in the car to keep the screen activated) the payment/fuelling graphics don't always process correctly and get stuck on 'fuelling now'. I have to check email for receipt.
1 person found this review helpful
ExxonMobil
October 28, 2024
Hello Harvey, thank you for your feedback, and we apologize for the inconvenience. For assistance with the biometric unlock and payment issues, please contact our customer care team at customer.care@exxonmobil.com. We’ll be happy to help troubleshoot and improve your experience.
Scott Chapman
Stopped working with last update. I tried to use it yesterday and it kept going around in circles. I couldn't get to the point where I could begin refuelling. After 5 minutes of trying I gave up. The app is great when it works Also not all Esso garages take the app
1 person found this review helpful
ExxonMobil
October 29, 2024
Hello Scott, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our customer service at customer.care@exxonmobil.com with details on the issue. We’re committed to improving your experience and working to ensure the app functions smoothly at all locations.