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When I am outside of the UK (which is often) the app will not let me sign in to my account. It won't even let me use the journey planner. By contrast the website does allow sign in when outside the UK. This is illogical, and makes it more difficult for tourists to plan their travel and spend money with GWR. [Update] After arriving in the UK the app still would not let me sign in. I guessed that maybe it does not work with US-registered Google accounts, and sure enough when I installed with my UK-registered account it worked. Most tourists will not have a UK-based Google account, so I suspect the app will be no use to them. A feature missing is the ability to store seat-only reservations in the app. So make sure to print them out or save the confirmation email in case you have no internet access at the time the ticket inspector asks for it.
3 people found this review helpful
Great Western Railway
March 16, 2022
Hi Andy, The app doesn't work outside the UK, but as soon as your device location updates after you arrive it will begin working. - Jess
Really not a fan of this app. It keeps logging me out which is really annoying and inconvenient which is why I don't use the e-ticket faciluty, so I don't get stuck at the barriers. It doesn't save any ticket preferences and so has caused more issues when buying repeat tickets. It would be nice to be able to save ticket type preferences. I'm sure many people can have an easier time than me but I am looking forward to deleting the app.
11 people found this review helpful
Used to be relativelyunstable and require repeated logging in etc, but that was no big deal, especially given how well the app has progressed recently. Now it won't even stay open. On Android 12 it continuously crashes as soon as it gets past the splash screen, meaning it is now literally unusable - I'm going to have to find another was of buying my train tickets to work now! If the app is incompatible with the latest Android system versions, then that is a major red flag.
8 people found this review helpful