![](https://play-lh.googleusercontent.com/a-/ALV-UjUYLEl-fsHRnB0t6Xbw2Q73ropiy6rta-Zc6novP8ZgRGtmSWCYQQ=s32)
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So.Annoying. Made me update. Made me sign up for 2-Step authentication. When I enter the correct code, it asks if I didn't receive and should they resend? No new code arrives. Fingerprint login on phone no longer works. Sometimes I can get into account. Sometimes I can't and it tells me to go to website. When I can get into the app, it says fingerprint logon is turned on, but it doesn't work anymore and the on/off slider is grayed our.
16 people found this review helpful
We’re sorry for the inconvenience. We are working to resolve the issue as quickly as possible. We do recommend customers to uninstall and reinstall the app.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVyuAKQOqBvCepJjDrfmQI_7zlutRIz5nM_eCedcDrzbIggZD3ilg=s32)
Pha'nom Samu'el Bey
Great Bank, very easy to navigate GUI, no monthly fees, just and all around great banking experience.
We're glad to hear you're enjoying the app! Thanks for the 5 star review.
![](https://play-lh.googleusercontent.com/a/ACg8ocJYZ6w5AACIBtzMLksh7T0LlXRtLZ4eHXxmlEAej43auvVc_w=s32-mo)
brad coddington
This used to be a fairly good app but it seems to be that they changed something and now I can no longer log in with my finger prints. So I tried to log in with my login and cant even do that now, so I went to log in on my computer and cant even log in on it. Im writing this as I wait on hold to get this log in straightened out. Seem like the less interest that they pay the worse that their systems work. Looks like it might be time to find a new online bank if they cant get their stuff together.
9 people found this review helpful
Brad, we've recently updated our Online and Mobile login process. Please visit our website for more information: https://www.fnbo.com/pages/secure/. Customers will have to reset up a Passcode and/or Fingerprint on the mobile app. Select the ‘More’ tab which has three dots, select ‘Log In Options’, select ‘Passcode – On’, and ‘Fingerprint – On’.