Blake Wilkerson
Hasn't worked right since they "made it more secure" says it needs to update but then it either won't update or updates and says it needs to update again. It's an endless cycle. Requires you to enter a new verification code everytime you log in, even with the same device which is incredibly annoying. Ever since I was require to give them a phone number spam calls "coincidentally" sky rocketed. The online website isn't much better. Skip the app and just call the bank and ask for your details.
4 people found this review helpful
Blake, we are sorry to hear you are not satisfied with the app. We are striving to create the best mobile banking experience in the market and customers like yourself that are willing to give us feedback are invaluable for both our mobile app and our bank in general. If you are in need of assistance, please give us a call at 1-888-980-5840.
Alysha Hicks
It never works properly, I can't even sign in. Not even after contacting my bank & having them update my password that I use literally everytime I've ever checked my account online.
1 person found this review helpful
Alysha, thank you for reaching out to us. We’re sorry to hear you’re having trouble logging into your account. This certainly isn’t the experience we strive for. We want to make a great experience for you. Can you please contact us at mobilefeedback@fnni.com, so we can assist you?