
Trina
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Great app and everything works pretty seamlessly, except they really have to step up their service because there's WAY too many outages where I can't access my accounts, online or in-app. I don't want to call for further details or help, I want my app to work right away because I have things to do right then and there. I don't have time to wait around on a call. Fix this, it's very annoying and causes issues I'm sure to more people than just me. It's still happening in 2026.
1 person found this review helpful
Trina, we're sorry to hear you're having issues with our online banking services. If you are unable to access the app or website, please call us at 800-642-0014, and we will be happy to provide further technical support.

Emily C.
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Update: the developer reached out to let me know another app update was available, and after installing I am no longer having issues. I appreciate the fast response! After updating, I can no longer open the app. I just get some sort of reference number message and the app closes. I even uninstalled and reinstalled but it still doesn't work!
3 people found this review helpful
Sorry for the trouble! Try updating to v4.95.3 in Google Play—this may fix the issue. If not, please call us at 888-530-3626 (24/7) or use our website until resolved. Our team is here to help and we're working hard to get this sorted out. Thanks for your patience and for bringing this to our attention!

Travis Neidel
One of the most poorly optimized apps I've ever dealt with, constantly gives error messages and failures, every time you open the app it crashes in the background until you need to force close the app, half the time the login won't even work, other times you can input all of the steps to e-deposit a check and it'll just fail to deposit, give you an error message and be done with it. absolute joke of an app, terrible optimization, who wants a banking app that doesn't work when you want it to?
14 people found this review helpful
Travis, we're sorry to hear that you're having issues with the app. We would recommend uninstalling and reinstalling it, restarting your device, and calling us at 800-642-0014 for further technical support if these steps do not resolve your issues.