I used to love this app. It worked seamlessly, rarely did I have a pending transaction, or a deposit that took days to clear. Pending transactions now take DAYS to clear. Bill pay is the same- I've incurred late fees because of the slowness. Depositing a physical check used to be super quick and easy-to-use; now, I often get kicked from the app when just opening the camera. Now, the new thing is that when opening the app, it freezes, and I have to login from my phones web browser.
15 people found this review helpful
Kate, we regret that you aren't satisfied with your recent experience. Please update to version 4.43, which should clear up these issues. We appreciate your business and loyalty and want to restore your love for the app. If you're still having trouble, call us at 888-978-5296.
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Recently, this App. is not working for me. I am getting a message says "Rooted Device Detected" and don't allow to log-in. My phone was upgraded to Android 11. The app. is not working after that. I verified to make sure my device is not rooted and it is. I called the customer care about this issue and they have no clue for this error. Other users also posted the same issue for this App. This issue need to resolve ASAP. All my banking need is done through the App.
26 people found this review helpful
Chetan, we appreciate you for taking the time to share your feedback. We're sorry to hear you are having trouble with the app. Our techs are working to resolve this issue. For the time being, you can get logged in on the full website. We appreciate your patience as we work diligently to resolve this issue.
The app constantly resets your password so you have to create a new one. Deposits are always on time but the transactions will post and dissappear during weekdays to weekends causing the available balance to shift all over the place which is extremely frustrating. Also your app boasts about mobile check deposit but nowhere on the app does it have a selection for it along with your full website or any services to help you navigate that. Overall poor information and navigation of the app.
5 people found this review helpful
Michael, we appreciate you for taking the time to voice your concerns. We're sorry to hear you're not satisfied with the app. We want to resolve all of your concerns, so you can enjoy using the app. Will you please call us at 888-978-5296? We look forward to hearing from you.