App doesn't work on my Samsung Galaxy S21. After entering my card info, the screen glitches and flickers with a pop-up that states the app cannot be opened until terms and conditions are agreed upon. There's nowhere to agree to them. Like many other users, I have tried closing the app and reopening and uninstalling and reinstalling. It simply doesn't work. I'm definitely disappointed, as this app came highly recommended by my credit union after fraudulent charges were made using my debit card.
24 people found this review helpful
Does exactly what it's supposed to - allows immediate access to lock and unlock use of the card and sends instant notifications of pending or attempted transactions. I love it. Only two downsides to be aware of - do not for the love of God forget your password! Also, if you don't have a good connection to the internet when you try to access you will be unable to view details about notifications or lock/unlock the card. This means think ahead if you're heading into a building with no reception!
31 people found this review helpful
We're so glad to hear you're enjoying the features and peace of mind that SecurLOCK Equip offers, Jennifer! We apologize for any issues you may have experienced resetting a previous password - sometimes our Forgot PW emails fall into Junk/Spam. Feel free to let us know if you think of anything else we can do to improve. Thanks for the review!
This app was helpful for about 3 days. I set things up... watched the card usage... then it locked me out. I chose to set the app to not allow online payments for safety. I was assured I could turn it on and off as needed. I am now unable to open this app to make any changes. I have uninstalled this 4 times, with no success. I have sent several "feedback" messages when the app tells me it is closing.
30 people found this review helpful