Maxizoo / Fressnapf

Fressnapf

About this app

Maxizoo/Fressnapf is the partner for you and your pet - right in your pocket.

The most important features in the app:
- Benefit from all Friends advantages*
- Shop online and find your favorite products
- Create an individual profile for your pet
- Exciting guides all about your pet
- Find your favorite store near you and have all the offers from your store at your fingertips

*See terms and conditions per country:
- Germany: https://www.fressnapf.de/friends/
- Austria: https://www.fressnapf.at/friends/
- France: https://www.maxizoo.fr/friends/
- Poland: https://www.maxizoo.pl/friends/
- Belgium: https://www.maxizoo.be/fr/friends/ or https://www.maxizoo.be/nl/friends/
- Switzerland: https://www.fressnapf.ch/de/friends/ or https://www.fressnapf.ch/fr/friends/

For suggestions for improvement, or if you have problems with our app, you can contact us at [e-mail].

Thank you and happy shopping!

Your Maxizoo/Fressnapf App Team

Ratings and reviews

It constantly says I have the incorrect login details even though I reset my password. Registering new account with different email doesn't work either. I changed countries so I am trying to delete my account in the country where I was initially registered. Guess what, can't do that either. Technical issues, please try again later. Very frustrating. Awful app and it's been like that for over a year now! Do something about it

A coupon that was supposed to expire at midnight was not valid anymore already at 11pm. Also, I made several attempts to use Payback points to pay, but the app would open the browser to insert Payback credentials and authorize the operation, then, instead of activating the option on the app, it would let me continue on the browser. Hence I could either get the 5% discount on the app but be unable to use Payback points OR use the points on the browser but miss the app discount. Unsatisfied.

You can't use Payback points to pay for your purchase, the function is there but just doesn't work. Navigation is overly complicated, lots of clicking and backtracking needed, not easy to use at all. It's very annoying because there are sales only available through the app, but it's a pain to use. Please improve the app or make the same rewars available through the website (check out your main competitor for a very good, easy-to-use app).

What’s new

We’ve improved the login and registration experience!
With the new Single Sign-On (SSO), logging in is now not only easier but also more secure.

Important:
For security reasons, you’ll need to log in again after the update. Your data and settings will remain unchanged.

Thank you for being part of our community! 🐾