MyGenMobile App

4.4
2.51K reviews
Content rating
Everyone
100K+
Downloads
Content rating
Everyone
Learn more
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About this app

Manage your wireless service with ease using the MyGenMobile App. Check your data, make payments, update your plan, and add extras in just a few taps.

Gen Mobile offers affordable plans for every budget, including free unlimited international calling to 100+ destinations on plans $10 and up. Gen Mobile also provides free or discounted wireless service through the federal Lifeline benefit, keeping eligible households connected to what matters. You can save up to $30 on your wireless bill with Lifeline if you qualify!

Get the most out of your Gen Mobile service with the MyGenMobile App.
Updated on
Apr 11, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data isn’t encrypted

Ratings and reviews

4.4
2.49K reviews
Jeremy A. Harris
March 14, 2025
Well download the app but can't figure ns where you create an account with them. It goes right to phone number and password. I got the phone number but I never created a password. I tried using the reset password and it said it sent a email, but where did they send the email to because it didn't go to my emails l address also I never set up an account with my email yet. This is confusing, I just need to o go back to T-Mobile. At least there apps and websites are easy to navigate and make sense.
41 people found this review helpful
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Gen Mobile
March 24, 2025
Hi Jeremy A. Harris. We are sorry to hear about your experience with our service and app. We are always finding new ways to improve our user's experience. If you need any assistance, please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. Best, Gen Mobile Care
Riccardo Rivera
April 8, 2026
I downloaded the updated app and once I open it the app just Paused at the Initial Red Screen and stays there. I cannot even enter the App. How can I add data or check my Data Usage if I can't enter the App? The New Update is Not Worth the trouble. keep the old Version if you want to Manage your Genmobile Services and account.
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Vincent “Giantvince1” Meadows
April 3, 2026
Absolutely pitiful. This app forces all users to disable developer settings, ADB access, AND VPN connections JUST TO LOGIN AND VIEW YOUR USAGE. This is a DIRECT FCC violation, as they have also removed logging in via the website in a standard browser roughly two months ago. EDIT TO RESPOND: Your claims of "security" here are nonsensical. You should be using Play Integrity like almost every other app developer does, instead of checking for features that Google already ensure can't read app data.
2 people found this review helpful
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Gen Mobile
April 3, 2026
Hi Vincent Meadows. We’re sorry for the frustration and understand your concerns. Our app requires certain settings, like developer options, to be disabled to help protect our customers' account security. If you're still having trouble logging in, please email your name and number to genmobilecare@dish.com. Best, Gen Mobile Care

What’s new

A small maintenance update was released to correct the existing text.