
Jeremy A. Harris
Well download the app but can't figure ns where you create an account with them. It goes right to phone number and password. I got the phone number but I never created a password. I tried using the reset password and it said it sent a email, but where did they send the email to because it didn't go to my emails l address also I never set up an account with my email yet. This is confusing, I just need to o go back to T-Mobile. At least there apps and websites are easy to navigate and make sense.
41 people found this review helpful
Hi Jeremy A. Harris. We are sorry to hear about your experience with our service and app. We are always finding new ways to improve our user's experience. If you need any assistance, please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. Best, Gen Mobile Care

Riccardo Rivera
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I downloaded the updated app and once I open it the app just Paused at the Initial Red Screen and stays there. I cannot even enter the App. How can I add data or check my Data Usage if I can't enter the App? The New Update is Not Worth the trouble. keep the old Version if you want to Manage your Genmobile Services and account.

Vincent “Giantvince1” Meadows
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Absolutely pitiful. This app forces all users to disable developer settings, ADB access, AND VPN connections JUST TO LOGIN AND VIEW YOUR USAGE. This is a DIRECT FCC violation, as they have also removed logging in via the website in a standard browser roughly two months ago. EDIT TO RESPOND: Your claims of "security" here are nonsensical. You should be using Play Integrity like almost every other app developer does, instead of checking for features that Google already ensure can't read app data.
2 people found this review helpful
Hi Vincent Meadows. We’re sorry for the frustration and understand your concerns. Our app requires certain settings, like developer options, to be disabled to help protect our customers' account security. If you're still having trouble logging in, please email your name and number to genmobilecare@dish.com. Best, Gen Mobile Care