MyGenMobile App

Name: MyGenMobile App
Availability: InStock
Rating: 4.441269874572754 (3150 reviews)
Author: Gen Mobile

Gen Mobile

4.4

3.15K reviews

Everyone

100K+

Downloads

Everyone

Learn more

About this app

Manage your wireless service with ease using the MyGenMobile App. Check your data, make payments, update your plan, and add extras in just a few taps.

Gen Mobile offers affordable plans for every budget, including free unlimited international calling to 100+ destinations on plans $10 and up. Gen Mobile also provides free or discounted wireless service through the federal Lifeline benefit, keeping eligible households connected to what matters. You can save up to $30 on your wireless bill with Lifeline if you qualify!

Get the most out of your Gen Mobile service with the MyGenMobile App.

Updated on

May 30, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info

Data isn’t encrypted

Ratings and reviews

4.4

3.13K reviews

Vin Ald

February 5, 2026

Happy with the app, Customer service is helpful & friendly, also pretty quick with the response time. I did have one difficulty on the App, with the application process, and my phone has turned off twice by its self even though it was charged, but other then that everything works fine. I've had no other problems. Overall I'm satisfied with the phone and the App since I've had it for about 3 months now. 👍😄

71 people found this review helpful

Gen Mobile

February 9, 2026

Hi Vin Ald. We are happy to hear that you are enjoying our app. If you do run into any issues, you can reach out to our Care team. They are available every day from 7:30 am to 5:30 pm. Thank you for choosing Gen Mobile! Best, Gen Mobile Care

Jeremy A. Harris

March 14, 2025

Well download the app but can't figure ns where you create an account with them. It goes right to phone number and password. I got the phone number but I never created a password. I tried using the reset password and it said it sent a email, but where did they send the email to because it didn't go to my emails l address also I never set up an account with my email yet. This is confusing, I just need to o go back to T-Mobile. At least there apps and websites are easy to navigate and make sense.

47 people found this review helpful

Gen Mobile

March 24, 2025

Hi Jeremy A. Harris. We are sorry to hear about your experience with our service and app. We are always finding new ways to improve our user's experience. If you need any assistance, please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. Best, Gen Mobile Care

Rod Blk

March 28, 2025

This app does nothing!!! It doesn't keep track of your data or your past usage or anything!!! Then you can repeatedly message them about it and you'll never get a response. What's the point of the app??????? I've contacted them over and over and no one ever has a solution and nó one EVER emails me back! So you say you want to look and help???? Then do it! The app should tell you how much data you have left every month!!! It's so frustrating!!!!!

114 people found this review helpful

Gen Mobile

February 5, 2025

Hi Rod Blk. We are sorry to hear that you are having issues with tracking your data and usage We would love to assist you and look into this. Please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. We are looking forward to help resolve your issue. Best, Gen Mobile Care