MyGenMobile App

4.6
1.95K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Meet the new MyGenMobile App. View and manage your wireless service with ease. Change your plan, make a payment, check your data, add more data or international talk credit, and more. Everything you need is right at your fingertips.

At Gen Mobile, staying connected shouldn’t be complicated or expensive. That’s why we offer affordable plans for every budget, including free unlimited international calling to 100+ destinations on plans $10 and up.

Bring your own phone or pick up a new one, and try us worry-free with our 7-day money-back guarantee.
Updated on
Nov 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data isn’t encrypted

Ratings and reviews

4.6
1.94K reviews
Vin Ald
February 5, 2026
Happy with the app, Customer service is helpful & friendly, also pretty quick with the response time. I did have one difficulty on the App, with the application process, and my phone has turned off twice by its self even though it was charged, but other then that everything works fine. I've had no other problems. Overall I'm satisfied with the phone and the App since I've had it for about 3 months now. šŸ‘šŸ˜„
4 people found this review helpful
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Gen Mobile
February 9, 2026
Hi Vin Ald. We are happy to hear that you are enjoying our app. If you do run into any issues, you can reach out to our Care team. They are available every day from 7:30 am to 5:30 pm. Thank you for choosing Gen Mobile! Best, Gen Mobile Care
Jeremy A. Harris
March 14, 2025
Well download the app but can't figure ns where you create an account with them. It goes right to phone number and password. I got the phone number but I never created a password. I tried using the reset password and it said it sent a email, but where did they send the email to because it didn't go to my emails l address also I never set up an account with my email yet. This is confusing, I just need to o go back to T-Mobile. At least there apps and websites are easy to navigate and make sense.
31 people found this review helpful
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Gen Mobile
March 24, 2025
Hi Jeremy A. Harris. We are sorry to hear about your experience with our service and app. We are always finding new ways to improve our user's experience. If you need any assistance, please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. Best, Gen Mobile Care
John Murphy
November 22, 2025
I've had my gen mobile phone for about 3 weeks now. I've had absolutely no drop calls perfect service. cell phone quality is absolutely perfect. before this I was with Sprint for 30 years, and the phone quality is just as good as Sprint or any of the other larger companies. the only reason I gave it three stars is I've only used it for a short time. but I am sure after a few more weeks of using the phone and getting used to it five stars will be coming soon.
64 people found this review helpful
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Gen Mobile
November 26, 2025
Hi John Murphy. We are happy to hear that you are enjoying our service. If you do run into any issues, you can reach out to our Care team. They are available every day from 7:30 am to 5:30 pm. Thank you for choosing Gen Mobile! Best, Gen Mobile Care