Luna Physical Therapy

Luna Care

About this app

Schedule and receive physical therapy on-demand in the safety and convenience of your home. In-app exercises complement your in-person at-home physical therapy experience. Most insurance accepted! No prescription required.

How Luna Works:
- Hours: 6:30am - 8:30pm, 7 days a week.
- Payment: All major insurance and Medicare accepted. $125 per visit for self-pay patients.
- Prescription? No, not required to start.
- Types of appointments: In-person at-home or Televisits.
- What we treat: Luna therapists have a wide range of expertise including: orthopedics, sports medicine, pain management, neurology, geriatrics, vestibular conditions, and many more.
- About Luna PTs: Luna’s therapists are all licensed, background-checked, and thoroughly vetted. We bring all the necessary equipment to your appointment to deliver exceptional care.

How to Schedule a Visit:
- Submit a request for a day and time that works for you.
- Get matched with the best physical therapist for your condition for your entire course of care.
- In-person at-home and also via televisit.
- Your therapist prescribes specific exercises for your treatment plan through our app and monitors your progress in-between sessions.
- Message your therapist outside of your sessions for support.

How Luna Safeguards Our Communities:
Patient and therapist health and safety continue to be Luna’s highest priorities, ensuring delivery of physical therapy is as safe as possible. Luna therapists adhere to the CDC Guidelines and utilize the best practices in infection control.

Ratings and reviews

EXTREMELY pleased with my therapist. She was able to identify and help me work on an issue that developed after surgery. An issues even the Drs. couldn't figure out! She is open to any needed adjustments...push me harder or back off Impressed with the easy ability to check my appointments, exercises and short reminder videos, easy and quick communication! Soo impressed I requested the same therapist for this second surgery and, once again, am having great healing results!

This was a terrible experience. Waited two weeks from my first appointment, no call, no show. Therapist blamed the app. Second appointment, spoke directly with the therapist about coming and she committed. No call, no show. Then my communication with the concierge (presumably their home office) was erased. I rarely write apps but went out of my way to do so. It's a good idea, terrible execution.

The therapist was great. Scheduling works well. Response time from concierge is great. There are some quirks with app. But the biggest problem is billing. There is no billing through the app. Once the service is complete, you have to jump through hoops to figure out whether you're paying the right out of pocket amount. I primarily blame the US healthcare system but I am docking two stars for the lack of billing transparency. Luna, you gotta disrupt this space even more! For now, I can't use it.

What's new

• Broadcast Availability can now be reviewed and updated within the app. If you're placed on our Broadcast list, which lets therapists reach out and directly schedule your initial evaluation, you'll be able to edit your availability to ensure that you are booked as quickly as possible.
• Miscellaneous fixes and performance enhancements.