No customer service, if you need a new card it takes two weeks and they freeze your funds. Then when you call for help because you can't get your money the computer tells you it is an invalid account. Try some other online bank this one is terrible.
I recently received my official card in the mail. I called the number on the card to activate it. I added funds on my card at Wal-Mart. I tried to use the app to get into my account. There was an error with my password I guess. I chose the forgot password option. It kept saying that my info was wrong when asking me for my ssn and card number. It locked my funds and said that I could not use my account for 24 hours. It has been 3 days now and I still can't use my card!!!!!!! I tried to calling to speak to customer service about my issues. But there isn't an option to speak to a live person. Turns out there is no customer service nor a option on the automatic system that will assist me with this issue. Do not choose this card if you got it just throw it away!!! By the way I still can't get into my account.
I really like the app. Honestly it's super easy to use setting up my budgeting is quick same with putting money aside to save. I've have had many other pre-payed cards and none of them have been this easy to use.
Great, convenient banking option when it works properly; inconsistent most of the time. Constant logouts that require verification codes that never come, a website that is down once or twice a week preventing the user access to funds, useless, "call customer service" responses posted for every negative review and customer service that has no input more valuable than "uninstall and reinstall". A complete cluster overall.
The very few times it worked it was nice. Most of the time i cant even log in. Bring up the app and it already says " error try again" cant get to log in screen or anything 99% of the time. So it makes it difficult to check account balance or anything.
Great checking for those w less than perfect credit. Ability to mail checks without worry of overdraft. Link to a PayPal.me/dtheone paypal and you can use Android Pay. Not currently samsung pay comp which can zap most magnetic strip readers... but think about working something out for us little guys...
We've improved the Login process and fixed some bugs.