
smeghead666
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Great app, had a couple of calls so far and a couple of stand downs after a couple of mins which can be frustrating but don't want to wind up cluttering up a scene. I can't believe the amount of people who are complaining because they're too stupid to know how to adjust the notification volume on THEIR device, Jesus. Aside from that incompetence blighting the reviews it's a superb bit of kit

Keith Fairley
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Version 12.8 on Android 10: looks like notifications may have been fixed, although now when I receive a task I get a "double ding" where my notification sound plays twice, almost over the top of itself. Still, this is better than silence. Some tasks still do not say what type of help is required until the "accept" button is clicked. UPDATE: forgot I had the "bypass silent" option on, was the only way I could receive alerts in prev. version. Yes, if off, I get one "ding" now as expected - thnx!
10 people found this review helpful
GoodSAM LTD
January 13, 2021
Hi Keith, regarding the "double ding", thats because you have the toggle "Notify me even when silent" turned on, which means one sound would be played via the notification and one through the alarm system to override the silent mode. Regarding the second issue, we have already patched this and should be available to you shortly, version 12.9!Thanks

Mark Calnan
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Been a Responder since first lockdown. Since the option to turn off the 'far too loud' original siren was added I've barely received any notifications (sound or pop up). But 10 Messages state that I failed to respond to an alerts since New Year's Eve! I did respond to two other alerts where the clients did not require assistance, but these actions aren't recorded even though I tagged them as "no assistance required". It doesn't appear to me that the App is working correctly.
5 people found this review helpful
GoodSAM LTD
January 7, 2021
Hi Mark, Please have a look at our FAQ (https://www.goodsamapp.org/faq) the section of interest is called "Notifications and Sound". You can also login to our website to send yourself a test push notification. Also when "no help required" is pressed, the patient is not automatically removed, you or them need to call the helpline on 08081963382.