Fetch Pet Insurance

Fetch Inc.

About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.

Ratings and reviews

This app is user-friendly and easy to understand. Costs and coverage are transparent. I was able to push a button to bring the phone number up right on my dialer screen for a quick answer to my question from a real person. She was thorough, professional, and very courteous. She had my account up so fast! A very good experience. A+++ guys!

This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).

Would do 0 stars if I could. App cannot open on Google pixel 1 with Android 10. Even with a fresh uninstall and reinstall. It didn't work when I was on Android 9 either. What happens is I try to open the app, it shows the splash screen, but then it just crashes. Can't get to login screen or anything. The app just crashes, so it's completely useless.

What's new

Bug fixes and other enhancements