William Boswell
I had to download 2 apps to try and check in online and then it said that flight did not exist.... the term "That's Indonesia " is a excuse for being Lazy and not trying to fix the short commings of their systems. My advice is to leave as soon as you can and never look back
1 person found this review helpful
hendra p. winarto
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worst airline ever... hard to contact, phone not working, chat slow, Whatsapp not working... i choose minus 5 star if available. i only need to buy seat. awful airlines ever : no contact available to contact... sending an email is totally time wasted, nothing gonna happened. you just have no time for us customer. period. minus 10 star if available please google. it's so uncomfortable to deal with this airlines. totally awful day and experience
11 people found this review helpful
Lion Air Group
February 2, 2024
Dear Valued Customer, we sincerely apologize for the inconvenience. Request you to kindly send email to customercare@lionairgroup.com. Sincerely, Lion Air.
mikal
This app is totally useless. It is completely dysfunctional. I downloaded it because the Lion Air website was broken hoping for a solution. Reading the reviews, clearly this app is broken, has been forever and should not be available/ suitable for download. The Lion Air Group bot sincerely apologizing forever tells me there is something seriously wrong within Lion Air IT. I really hope their aircraft operations department is more organized😣
7 people found this review helpful
Lion Air Group
December 18, 2023
Would you please recheck for any persisting issue? Additionally, could you kindly provide details regarding the application version you're using? Alternatively, we recommend downloading the latest version available on the Play Store for optimal performance. Is there anything specific you'd like assistance with? Feel free to ask!