Batik Air

Lion Air Group

About this app

Booking your flight tickets with Batik Air is easier than ever.
Search and book your flight tickets from anywhere within minutes.

BOOK FLIGHTS
Search and book your flights effortlessly

My Flights
Efficiently retrieve and view your previous bookings.

CHECK-IN
Breeze through the airport by checking in on your mobile for yourself and anyone else on the same booking. And to make it even simpler, you can download your mobile boarding pass to your device and view it anytime.

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Ratings and reviews

absolutely terrible. need to modify my flights, trip suddenly needs to be ten days shorter. I paid EXTRA and bought flexi tickets for this reason. everytime I go to modify, it throws an error! it won't let me change my flight. Online, on my laptop, on my phone, on the app, on my ipad!! whatsApp chat is no help and since I'm out of Malaysia I don't have the cell service to call! had a friend call for me, stuck on hold. already sent an email, no response. what am I supposed to do!?!

I don't know why it is so difficult to reach the customer service support. there's whatsapp, email, socmed, etc but it's not communicative. the replies are so slow and the explanations is too general. we just want to correct the typo in passenger's name, and willing to pay for extra admin fee as mentioned in the terms. It's been 6 hours and we haven't been able to reach any of the responsible staff for it. so sad.

Payment failed on app. Once via credit card second via FPX. Amount deducted from acc via the FPX method immediately even though say payment failed. Alot heachache to email and sort this out. Please do proper bug testing before launch. Spend some money and hire proper developers. Furthermore I don't know how AirAsia and Batik got away with just having AI chatbot/email as customer service. Zero alternative. Malaysia need to set proper standards on airline customer service. It's a nightmare.

What’s new

Stability improvement