![](https://play-lh.googleusercontent.com/a-/ALV-UjW1DDG20LC_8im1asG6fOZjJBWq0ud9XsxqKWws6_A8joBxaoFG=s32)
Marcel Izumi
I give up. The designers meant well and I believe the user interface I well designed. But the technical problems make this app unusable. NFC reader works fine the first time to change the transport PIN to the 6 digit personal PIN but already the next attempt to see what data is stored on the card reliably fails. I spent 20 minutes turning and flipping the card (no case). 9/10 times, I get no reaction. If I'm lucky, I get stuck in the "weak signal loop". Sorry devs, but this ain't working.
27 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXYW9V_bPN5X4AwmPWWsYN2WD_yAzlW5sUlys2lO97XzWY5JcikzA=s32)
Andrea Pedemonte
- Flag inappropriate
- Show review history
Of course doesn't work. It's supposed to support all EU E-id cards but doesn't read mine. PS: I have been using the Italian equivalent since 2019 and it works like a charm 😉 Go see how the SielteId works for example and just copy it, the German government incapacity of making anything digital and simple is infuriating.
1 person found this review helpful
Governikus GmbH & Co. KG
July 8, 2024
Thank you for your feedback. If you have any specific improvement suggestions for us, please contact our support team - by e-mail at support@ausweisapp.de or by phone at 0421 / 204 95 - 995.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXpjhDgWlwF4R45tZj8cbef28sro3tC9Qr-Yiaxj-dOchfD5dylWw=s32)
Johan Bové
- Flag inappropriate
- Show review history
It worked fine before this "UI refresh"! Now I cannot even set my new pin or get the Ausweisapp desktop client to pair with this mobile version. I am using an somewhat older (slower) Android phone with Android 12. (Fairphone 3) The NFC chip works, the tests in the app are all green. Yet I cannot get a stable reading of my eID card. It seems that the app process times out too fast and the error handling is incorrect. The app should try again to read from NFC instead of throwing the error.
15 people found this review helpful
Governikus GmbH & Co. KG
April 2, 2024
Bitte wenden Sie sich für die bestmögliche Unterstützung an unsere Expert:innen im Support - per E-Mail unter support@ausweisapp.de oder telefonisch unter 0421 / 204 95 - 995. So können wir die optimalen Bedingungen für einen Ausweisprozess schaffen und gemeinsam probieren, ob es funktioniert.