Included Health

Included Health

About this app

You don’t have to manage your health alone, you’ve got Included Health (formerly Grand Rounds). Say hello to your own personal care team of fully licensed doctors, nurses and care coordinators, on staff and on call to get you the highest-quality care. Connect with in-network doctors in a flash, expert second opinions, and answers to all your health and benefits questions. This employer covered benefit won’t cost you a thing.

Ratings and reviews

Ultimately, I was able to meet with a nurse and she did a great job listening to all the information I gave her and coming up with a care plan. She communicated very clearly. I was very pleased with this. However, there is a lot of room for improvement in the app. - inaccurate estimated wait times - inconsistent estimated wait times (SMS versus app data) - impossible to log into schedule appointment on phone app. must use website. This was not made clear

When going to the messages, documents, or lab test sections on the app, they don't always load. They are there on the website, but often not on the app. Just give us the option to manually refresh. The last straw for me to write this review is when the appointment I waited 2 weeks for did not connect and I was not given the option to retry so I missed it completely. The next appt is another week out. Just fallback to voice if the connection is unstable or just let us try to reconnect!

Doctors and support teams are great- App disconnects too often and is awful. I have been disconnected three times from my video calls, which has caused me to miss appointments. Once I am disconnected, the appointment disappears from the app, which is the only way to get into the call. Wish they would send me a link via email or text so I can join back if I get disconnected.

What's new

This release includes several bug fixes and performance improvements.