
Chris Morris
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Ultimately, I was able to meet with a nurse and she did a great job listening to all the information I gave her and coming up with a care plan. She communicated very clearly. I was very pleased with this. However, there is a lot of room for improvement in the app. - inaccurate estimated wait times - inconsistent estimated wait times (SMS versus app data) - impossible to log into schedule appointment on phone app. must use website. This was not made clear
Included Health
November 13, 2023
We appreciate your feedback Chris Morris. We are so glad that you had a good experience with your provider. We are interested in your input, if you would please send us an email to support@includedhealth.com with more details.

Jason A
When going to the messages, documents, or lab test sections on the app, they don't always load. They are there on the website, but often not on the app. Just give us the option to manually refresh. The last straw for me to write this review is when the appointment I waited 2 weeks for did not connect and I was not given the option to retry so I missed it completely. The next appt is another week out. Just fallback to voice if the connection is unstable or just let us try to reconnect!
9 people found this review helpful
Included Health
July 21, 2023
We sincerely apologize for the troubles you've had with the app. Can you write to us at member-experience@includedhealth.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate & work to resolve the issue.

Delainey Alexander
Doctors and support teams are great- App disconnects too often and is awful. I have been disconnected three times from my video calls, which has caused me to miss appointments. Once I am disconnected, the appointment disappears from the app, which is the only way to get into the call. Wish they would send me a link via email or text so I can join back if I get disconnected.
9 people found this review helpful
Included Health
July 21, 2023
We sincerely apologize for the troubles you've had with the app. Can you write to us at member-experience@includedhealth.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate & work to resolve the issue.