Included Health

4.7
6.36K reviews
100K+
Downloads
Content rating
Everyone
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About this app

You don’t have to manage your health alone, you’ve got Included Health (formerly Grand Rounds). Say hello to your own personal care team of fully licensed doctors, nurses and care coordinators, on staff and on call to get you the highest-quality care. Connect with in-network doctors in a flash, expert second opinions, and answers to all your health and benefits questions. This employer covered benefit won’t cost you a thing.
Updated on
Nov 28, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.7
6.24K reviews
Chris Morris
November 25, 2023
Ultimately, I was able to meet with a nurse and she did a great job listening to all the information I gave her and coming up with a care plan. She communicated very clearly. I was very pleased with this. However, there is a lot of room for improvement in the app. - inaccurate estimated wait times - inconsistent estimated wait times (SMS versus app data) - impossible to log into schedule appointment on phone app. must use website. This was not made clear
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Included Health
November 13, 2023
We appreciate your feedback Chris Morris. We are so glad that you had a good experience with your provider. We are interested in your input, if you would please send us an email to support@includedhealth.com with more details.
Jason A
July 18, 2023
When going to the messages, documents, or lab test sections on the app, they don't always load. They are there on the website, but often not on the app. Just give us the option to manually refresh. The last straw for me to write this review is when the appointment I waited 2 weeks for did not connect and I was not given the option to retry so I missed it completely. The next appt is another week out. Just fallback to voice if the connection is unstable or just let us try to reconnect!
9 people found this review helpful
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Included Health
July 21, 2023
We sincerely apologize for the troubles you've had with the app. Can you write to us at member-experience@includedhealth.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate & work to resolve the issue.
Delainey Alexander
July 14, 2023
Doctors and support teams are great- App disconnects too often and is awful. I have been disconnected three times from my video calls, which has caused me to miss appointments. Once I am disconnected, the appointment disappears from the app, which is the only way to get into the call. Wish they would send me a link via email or text so I can join back if I get disconnected.
9 people found this review helpful
Did you find this helpful?
Included Health
July 21, 2023
We sincerely apologize for the troubles you've had with the app. Can you write to us at member-experience@includedhealth.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate & work to resolve the issue.

What's new

This release includes several bug fixes and performance improvements.