Included Health

Included Health

About this app

Included Health is a healthcare benefit provided by employers to help members track healthcare spending, find a high-quality doctor, get 24/7 health advice, and more. We’re not an insurance company, but a team of healthcare experts available over the phone, in the app, or online.

Why use Included Health?

It’s free to activate. – You don’t have to pay a cent to access your benefits because your employer has already footed the bill.

Primary, urgent and mental health care – See a board-certified doctor, licensed psychiatrist, or therapist in person or virtually with best-in-class care available 24/7.

Unbiased insurance and claims support – For billing issues, we work directly with your insurance to resolve problems for you.

Experts opinions from leading specialists – With access to 4,000 of the nation’s leading specialists, get the best doctor in the country to review your current care.

Experts available around-the-clock – With an on-call care team answering any healthcare questions, you get treated the way you deserve without having to wait on hold for answers.

Welcoming care for every community – We ensure every member from every community has access to high-quality care that’s safe, welcoming, and inclusive.

How It Works:

Download the app.
Enter your employer information.
Get access to amazing benefits offered at no cost to you.
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Common healthcare needs Included Health supports
✔️Insurance and benefits questions
✔️Access to in-network, high-quality care
✔️ Expert second opinions from leading specialists
✔️ Support for chronic conditions
✔️ Advocating for the healthcare needs of Black and LGBTQ+ patients
✔️ Deductible, healthcare spending, and claims tracking
✔️ Mental health support
✔️ Prescription refills & lab orders via virtual care

Frequently Asked Questions
🤳Who has access to Included Health?
Included Health is available to members and their covered dependents enrolled in an employer-sponsored benefits plan that includes coverage of Included Health. Top employers, including one third of the Fortune 100, provide this service so that employees have access to the best medical care possible.

🕒 When is Included Health available to help?
While availability depends on your specific package, for millions of members, our team is available 24/7, 365 days a year, including weekends and holidays.

👩‍⚕️ Who are the doctors and specialists Included Health offers access to?
Included Health contracts with experts based on many indicators of quality, including their education and training, patient outcomes, and institutional affiliation. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

⚕️What can your virtual care providers treat?
Our urgent care doctors can treat hundreds of issues, including cold and flu, urinary tract infections, allergies, headache, sprains, and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions.

📋 Is Included Health my insurance?
We’re not your insurance. We’re a health benefit offered by employers that works directly with your insurance on your behalf. So, instead of having to resolve claims issues on your own, we do the hard work for you. We have built extensive experience working with major insurance companies and can get claims processed and questions answered accurately.

*Not all benefits described above are available to all Included Health members. Services vary depending on your employer benefits package.

Your Privacy is Our Priority
We adhere to strict HIPAA guidelines to protect your health data and personal information.

Our providers are unable to prescribe controlled substances.

Get Started Today
Join millions of members who use Included Health to get healthcare designed to treat you better. Download the app now to activate for free!

Ratings and reviews

Constantly needs to be updated, yet no real improvements. Not user friendly. Constantly clicking areas and getting errors. Zero history right now. Automatically chooses your primary care dr for you if you see a new dr. Cannot search for telehealth drs you've seen. Days and weeks will go by with no answers in messages. I hate using this app and only use it when I absolutely have to. Theres always an issue. ALWAYS.

It is convenient, and in most cases, you get the needed medication/answers. The biggest problem is communicating through their Messages! 2 different times I have had issues with a prescription. It is nearly impossible to get an answer within 24 hours & especially from a real person, as we would/do with our PCP. Although a phone call may or may not speed up the process, the wait is real. ALSO: With the recent updates, you can no longer schedule a time with a preferred Provider - not good!

Terrible experience. My appointment was cancelled while I was waiting, and I was charged twice. Still no refund. I've used this app three times—once I waited over an hour and was never seen, another time the doctor gave no help or referral. Poor audio quality and not useful for basic medical or TB clearance. Waste of time and money.

What’s new

This release includes several bug fixes and performance improvements.