Included Health

4.7
8.37K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Included Health is a healthcare benefit provided by employers to help members track healthcare spending, find a high-quality doctor, get 24/7 health advice, and more. We’re not an insurance company, but a team of healthcare experts available over the phone, in the app, or online.

Why use Included Health?

It’s free to activate. – You don’t have to pay a cent to access your benefits because your employer has already footed the bill.

Primary, urgent and mental health care – See a board-certified doctor, licensed psychiatrist, or therapist in person or virtually with best-in-class care available 24/7.

Unbiased insurance and claims support – For billing issues, we work directly with your insurance to resolve problems for you.

Experts opinions from leading specialists – With access to 4,000 of the nation’s leading specialists, get the best doctor in the country to review your current care.

Experts available around-the-clock – With an on-call care team answering any healthcare questions, you get treated the way you deserve without having to wait on hold for answers.

Welcoming care for every community – We ensure every member from every community has access to high-quality care that’s safe, welcoming, and inclusive.

How It Works:

Download the app.
Enter your employer information.
Get access to amazing benefits offered at no cost to you.
.
Common healthcare needs Included Health supports
✔️Insurance and benefits questions
✔️Access to in-network, high-quality care
✔️ Expert second opinions from leading specialists
✔️ Support for chronic conditions
✔️ Advocating for the healthcare needs of Black and LGBTQ+ patients
✔️ Deductible, healthcare spending, and claims tracking
✔️ Mental health support
✔️ Prescription refills & lab orders via virtual care

Frequently Asked Questions
🤳Who has access to Included Health?
Included Health is available to members and their covered dependents enrolled in an employer-sponsored benefits plan that includes coverage of Included Health. Top employers, including one third of the Fortune 100, provide this service so that employees have access to the best medical care possible.

🕒 When is Included Health available to help?
While availability depends on your specific package, for millions of members, our team is available 24/7, 365 days a year, including weekends and holidays.

👩‍⚕️ Who are the doctors and specialists Included Health offers access to?
Included Health contracts with experts based on many indicators of quality, including their education and training, patient outcomes, and institutional affiliation. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

⚕️What can your virtual care providers treat?
Our urgent care doctors can treat hundreds of issues, including cold and flu, urinary tract infections, allergies, headache, sprains, and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions.

📋 Is Included Health my insurance?
We’re not your insurance. We’re a health benefit offered by employers that works directly with your insurance on your behalf. So, instead of having to resolve claims issues on your own, we do the hard work for you. We have built extensive experience working with major insurance companies and can get claims processed and questions answered accurately.

*Not all benefits described above are available to all Included Health members. Services vary depending on your employer benefits package.

Your Privacy is Our Priority
We adhere to strict HIPAA guidelines to protect your health data and personal information.

Our providers are unable to prescribe controlled substances.

Get Started Today
Join millions of members who use Included Health to get healthcare designed to treat you better. Download the app now to activate for free!
Updated on
Jun 16, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
8.23K reviews
carrie campanella
February 11, 2025
Constantly needs to be updated, yet no real improvements. Not user friendly. Constantly clicking areas and getting errors. Zero history right now. Automatically chooses your primary care dr for you if you see a new dr. Cannot search for telehealth drs you've seen. Days and weeks will go by with no answers in messages. I hate using this app and only use it when I absolutely have to. Theres always an issue. ALWAYS.
8 people found this review helpful
Did you find this helpful?
Included Health
February 11, 2025
We truly appreciate your feedback and are sorry to hear about your ongoing challenges with the app. Your concerns about usability, errors, and communication delays are important to us. We’re grateful for your insights, as they help us understand how we can better support our users.
Ruth T
May 1, 2025
It is convenient, and in most cases, you get the needed medication/answers. The biggest problem is communicating through their Messages! 2 different times I have had issues with a prescription. It is nearly impossible to get an answer within 24 hours & especially from a real person, as we would/do with our PCP. Although a phone call may or may not speed up the process, the wait is real. ALSO: With the recent updates, you can no longer schedule a time with a preferred Provider - not good!
Did you find this helpful?
Included Health
May 2, 2025
We appreciate your feedback on communication difficulties and scheduling issues. Your insights are important to us, and we encourage you to use the support options in the app to share more about your experience. Thank you for sharing your thoughts!
Jan Geter Roberson
May 10, 2025
Terrible experience. My appointment was cancelled while I was waiting, and I was charged twice. Still no refund. I've used this app three times—once I waited over an hour and was never seen, another time the doctor gave no help or referral. Poor audio quality and not useful for basic medical or TB clearance. Waste of time and money.
1 person found this review helpful
Did you find this helpful?
Included Health
May 10, 2025
Jan Geter Roberson, we care deeply about your feedback. It’s troubling to hear about the appointment cancellations and issues with charges and audio quality. Your insights are invaluable, and we appreciate you bringing this to our attention. If your experience was negative, please email support@includedhealth.com for assistance.

What’s new

This release includes several bug fixes and performance improvements.